Concierge

WSP USA; City Of London; On-site; GBP 21,000 - 28,000; Full time

Job summary

WSP UK is seeking a Receptionist/Concierge at our Chancery Lane office to deliver exceptional visitor and employee service, in support of the UK Business Administration team. This full-time, office-based role collaborates with Facilities Management, IT, and the broader team to manage front-of-house requests and create a welcoming environment.

You will greet guests, manage sign-in procedures, coordinate meetings, assist with onboarding, and help maintain a safe, compliant workplace.

Qualifications

• Extensive experience in a client facing/front of house role.
• Experience with visitor sign-in procedures and health and safety.
• Proficient in Microsoft 365 (Word, PowerPoint, Excel).

Responsibilities

• Manage reception area and greet visitors with professionalism.
• Coordinate meeting rooms and AV setup, IT assistance, and refreshments.
• Support onboarding for new starters and office tours.
• Answer calls, take messages, and direct inquiries.
• Maintain sign-in protocols and GDPR compliance.

Skills

Front of house

Customer service

Communication skills

Tools

Microsoft 365

Job description

What if you could shape a career as unique as you?

At WSP, you can always find opportunities to grow and do what matters to you. Make the most of our global reach to discover new challenges and chances to work with diverse, talented individuals who will help you expand your horizons.

A little more about your role…

The UK Business Administration team is the backbone of the UK WSP business and is absolutely key to the smooth running of the business. Our team is involved in a number of projects and clients that have a significant impact on the community and the environment. With clearly defined career pathways and exciting opportunities to develop, the team is made up of a Business Solutions team consisting of Business and Project Support, Document and Accessibility specialists, Graphics, and of course Concierge. We also have a Personal Assistant network providing support to our senior directors.

We are recruiting for a Receptionist/ Concierge to provide an exceptional level of customer service to all visitors and employees at our Chancery Lane office.

Due to the nature of this role, it will be full-time office based 5 days per week.

You will

• Be responsible for creating an inspiring environment where people can relax and deliver exceptional work. This role will collaborate with teams such as Facilities Management, IT, and Business Administration to facilitate and respond to visitor, internal client, and office requests.
• Meet your colleagues (remotely and in person), share tips and best practices, proactively contribute to ensuring a safe and healthy working environment, and get involved in new initiatives and ideas. Our team benefits from exceptional networking prospects.
• Report to the Concierge Lead and will be required to work from the office full time due to the nature of the role.
• Strike the appropriate balance between client care and office facilitation requirements. You will gain knowledge of our visitors and their expectations with a view to manage and implement approaches that add value to their experience and contribute to a culture of continuous improvement.
• Deliver a positive visitor experience and office environment through welcoming clients, visitors and contractors.
• Ensure a high standard of client and employee care by proactively dealing with queries or issues in a timely and professional manner.

This is an exciting and varied role, and a snapshot of your typical tasks might include:

• Provide support in answering telephone calls in a timely, professional manner, directing calls as necessary and taking messages.
• Maintain correct visitor sign-in protocols and comply with health and safety and GDPR policies and procedures.
• Manage meeting rooms, including facilitating set up of AV, Tele/Video conferencing facilities, refreshments, IT assistance and other general requests.
• Assist with new starters and onboarding including managing and conducting office tours and inductions.
• Co-ordinate daily operations across reception and client floor, ensuring seamless communication and efficient workflow.
• Use your excellent local knowledge to provide support and advice to visitors and colleagues (ie recommending local restaurants, booking taxis, navigating train timetables etc).
• Provide support to office Location Directors, including providing assistance with completing Business Continuity Plans.
• Coordinate and support local office events, adding creative thinking by suggesting ideas and engage with relevant teams to facilitate and deliver a great experience.
• Office porterage as required, including office moves, furniture moves, deliveries and collections.
• Support the wider Business Administration team by working from the central mailbox during periods of quiet workload.

What we will be looking for you to demonstrate…

• Extensive experience in a client facing role or similar role providing front of house service.
• Experience in managing compliance in relation to visitor sign in procedures and health and safety.
• Good working knowledge of Microsoft 365, including Word, PowerPoint and Excel.
• Strong verbal and written communication skills, with excellent attention to detail.
• Can build effective working relationships with colleagues and have the ability to communicate clearly and openly.
• Are self-motivated and display initiative.

Imagine a better future for you and a better future for us all.

Work on landmark projects around the world and embrace opportunities to make an even bigger impact in the communities you care about. What if you could do the

best work of your life and create a legacy for yourself?

With us, you can.

#LI-SB1

We are one of the world’s leading engineering and professional services firms. Our passionate people are united by the common purpose of creating positive, long-lasting impacts on the communities we serve through a culture of innovation, integrity, and inclusion. With over 11,000 professionals across the UK and Ireland, we are dedicated to our local communities and propelled by international brainpower.

WHAT’S IN IT FOR YOU?

Work-life balance

At WSP, we understand that work is just one aspect of your life. It’s important to make time for you, your family, friends, interests and your community.

Our hybrid working policy offers the flexibility to work from home two days a week, while also providing opportunities to collaborate in our modern offices across the UK.

Inclusivity & Belonging

We welcome applicants with varied backgrounds and experiences. We enable rewarding careers by encouraging people to bring their whole and authentic selves to work so that our work represents the fullest spectrum of society. We celebrate integrity and treat people with respect, supporting each other and embracing a culture of inclusion and belonging at WSP. We have our employee resource groups bring together employees and allies with different backgrounds to promote a culture of inclusivity.

Health & Wellbeing

We are committed to supporting our people, giving you the tools to make improvements to your health and wellbeing through our Thrive programme.

Our Virtual GP service gives you access to an NHS or Irish Medical Council GP at a time and place that suits you – giving you peace of mind and quick access to medical advice when you need it most. We also provide reasonable workplace adjustments for those in need. Additionally, you can benefit from the Gymflex scheme, which offers up to 40% off annual gym memberships through our WSP flexible benefits program, as well as a comprehensive menopause support package.

Flex your time

To enhance work‑life balance, WSP offers the “WSP My Hour,” allowing you to take one hour each day for personal activities, with the flexibility to make up the time earlier or later that day.

We also provide part‑time and flexible working arrangements, the option to purchase additional leave, and the ability to use your bank holiday entitlement to suit you.

Your development

We understand the importance of development and training to you. That’s why we foster a supportive environment that invests in your growth, whether through training, mentoring, or Chartership.

#WeAreWSP

Here at WSP we positively encourage applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, pregnancy or maternity/paternity. As a Disability Confident leader, we will interview all disabled applicants who meet the essential criteria, please let us know if you require any workplace adjustments in support of your application.