Reception Team Member – Flexible Hours (Maternity Cover)

RBH; Chatham; Presencial; GBP 18.000 - 22.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Discounted hotel room rates for you &,

Birthday leave

Enhanced Maternity, adoption & shared

Descripción de la vacante

RBH Hospitality Management is hiring a Reception Team Member for Bridgewood Manor Hotel and Spa in Chatham, Kent. This fixed-term maternity cover role involves welcoming guests, handling check-ins/outs, and coordinating with housekeeping to ensure smooth stays.

You will act as the local expert, offer recommendations, and provide warm, efficient service in a fast-paced hotel environment.

Formación

• A people person with a knack for making connections and creating memorable guest experiences.
• Great communication skills, handling guest inquiries and coordinating with the team.
• Detail-focused and organised to ensure reservations and checkout go smoothly.
• A quick thinker who stays calm and efficient in a busy front desk environment.

Responsabilidades

• Be the first friendly voice guests hear and provide a warm welcome.
• Handle check-ins and check-outs efficiently, making guests feel valued.
• Offer local knowledge and recommendations to enhance the guest experience.
• Multitask by answering calls, managing bookings, and handling guest requests.
• Keep the front desk tidy and organized, creating a welcoming space.
• Coordinate with housekeeping and maintenance to ensure rooms are ready.
• Surprise guests with thoughtful touches and personal service to create memorable stays.

Conocimientos

People skills

Communication

Customer service

Descripción del empleo

RBH Hospitality Management is hiring a Reception Team Member for Bridgewood Manor Hotel and Spa in Chatham, Kent. This fixed-term maternity cover role involves welcoming guests, handling check-ins/outs, and coordinating with housekeeping to ensure smooth stays.

You will act as the local expert, offer recommendations, and provide warm, efficient service in a fast-paced hotel environment.