Reception Guest Experience Coordinator - Maternity Cover

Bridgewood-Manor; Maidstone; On-site; GBP 18,000 - 24,000; Full time

Benefits offered by this job

Discounted hotel room rates for you

Birthday leave

Enhanced maternity leave

Course Sponsorship

F&B discount at RBH hotels

Refer a Friend (£250 per referral)

Flexible working arrangements

Wagestream – choose when you get paid

Life Insurance

Employee Assistance Programme

Social and wellness events

Free meals on duty

Job summary

RBH Hospitality Management is recruiting for a Reception Team Member on a fixed-term maternity cover at Bridgewood Manor Hotel and Spa in Kent. You will welcome guests, manage check-ins/outs, and provide local knowledge to enhance stays.

We value a proactive, energetic, and team-focused approach in a lively hotel environment. This is a full-time on-site role with a focus on delivering memorable guest experiences.

Qualifications

• A people person with a knack for making connections and creating memorable guest experiences.
• Great communication skills, handling guest inquiries and coordinating with the team.
• Detail-focused and organised, ensuring reservations and requests run smoothly.

Responsibilities

• Be the first smile guests see and the friendly voice they remember, creating a warm welcome that sets the tone for their stay!
• Handle check-ins, check-outs, and everything in between with efficiency, making every guest feel like a VIP.
• Become the local expert, ready to dish out the best spots for brunch, hidden gems, and must-see sights to elevate the guest experience.
• Master the art of multitasking: from answering calls and managing bookings to handling guest requests - with a positive vibe.
• Keep the front desk looking sharp and organised, setting up a welcoming space that feels like home.
• Coordinate seamlessly with housekeeping and maintenance, ensuring rooms are ready and requests are met without a hitch.
• Surprise and delight guests by going above and beyond with thoughtful touches and personal service, making their stay memorable.

Skills

People skills

Communication

Organised

Job description

RBH Hospitality Management is recruiting for a Reception Team Member on a fixed-term maternity cover at Bridgewood Manor Hotel and Spa in Kent. You will welcome guests, manage check-ins/outs, and provide local knowledge to enhance stays.

We value a proactive, energetic, and team-focused approach in a lively hotel environment. This is a full-time on-site role with a focus on delivering memorable guest experiences.