Guest Experience Associate (Maternity Cover)

Bridgewood Manor; Maidstone; On-site; GBP 18,000 - 24,000; Full time

Benefits offered by this job

Discounted hotel room rates

Birthday leave

Enhanced maternity/adoption/shared Par

Job summary

RBH Hospitality Management is seeking a friendly Reception Team Member for a fixed-term maternity cover at Bridgewood Manor Hotel and Spa, Chatham. You’ll be the first point of contact, greeting guests, handling check-ins and check-outs, and ensuring a seamless arrival experience.

You will coordinate with housekeeping and maintenance, maintain an organised front desk, and deliver memorable, high-quality service in a fast-paced hospitality setting.

Qualifications

• Be a people person with a knack for making connections and creating memorable guest experiences.
• Great communication skills, effortlessly handling guest inquiries, coordinating with the team, and sharing local knowledge.
• Detail-focused and organised, ensuring every reservation, request, and check-out goes off without a hitch.
• A quick thinker who loves to solve problems and keep things running smoothly, even when it’s busy.
• A team player with a flexible, ready-to-help attitude, keeping the good vibes across departments.
• High energy and adaptable, thriving in a lively, fast-paced setting where no two days are the same.

Responsibilities

• Be the first smile guests see and the friendly voice they remember, creating a warm welcome that sets the tone for their stay!
• Handle check-ins, check-outs, and everything in between with efficiency, making every guest feel like a VIP.
• Become the local expert, ready to dish out the best spots for brunch, hidden gems, and must-see sights to elevate the guest experience.
• Master the art of multitasking: from answering calls and managing bookings to handling guest requests—all with a positive vibe.
• Keep the front desk looking sharp and organised, setting up a welcoming space that feels like home.
• Coordinate seamlessly with housekeeping and maintenance, ensuring rooms are ready and requests are met without a hitch.
• Surprise and delight guests by going above and beyond with thoughtful touches and personal service, making their stay memorable.

Skills

People skills

Communication

Detail-oriented

Team player

Customer service

Job description

RBH Hospitality Management is seeking a friendly Reception Team Member for a fixed-term maternity cover at Bridgewood Manor Hotel and Spa, Chatham. You’ll be the first point of contact, greeting guests, handling check-ins and check-outs, and ensuring a seamless arrival experience.

You will coordinate with housekeeping and maintenance, maintain an organised front desk, and deliver memorable, high-quality service in a fast-paced hospitality setting.