Night Guest Services Specialist

Bridgewood-Manor; Chatham; On-site; GBP 17,000 - 21,000; Full time

Benefits offered by this job

Discounted room rates

Birthday leave

Course Sponsorship

F&B discount

Refer a Friend £250

Flexible working

Wagestream pay

Life Insurance

Employee Assistance

Wellness events

Free meals on duty

Job summary

Bridgewood Manor Hotel and Spa in Chatham, Kent, is seeking a dedicated Night Team Member to keep the hotel running smoothly through the night. You will welcome late-arriving guests, handle check-ins and night audits, and respond to guest requests with warmth and efficiency.

Join RBH Hospitality Management's team and enjoy benefits like discounted room rates, extra birthday leave, and flexible working. This role suits a natural night owl who thrives in a quiet, high-energy environment and

Qualifications

• A natural night owl who’s comfortable working through the late hours.
• Friendly and welcoming, ready to offer service with a smile—even at 3 a.m.
• Good with numbers and detail-oriented, especially when handling nightly audits and reports.
• Reliable and calm under pressure, able to manage guest needs and unexpected situations.
• Team player who can work independently, setting the stage for a smooth start in the morning.
• High energy and adaptability, thriving in the quiet but active world of night shifts.

Responsibilities

• Are you a night owl who loves the quiet buzz of the late hours? Join our team and keep the hotel running smoothly while the world sleeps.
• Welcome late-arriving guests with a friendly smile and help them settle in, handling check-ins, check-outs, and everything in between.
• Handle night audits and end-of-day reports, keeping things organised and ready for the morning crew.
• Be the go-to for any guest requests during the night, whether it’s room service or an extra pillow, bringing comfort even in the wee hours.
• Keep the lobby and public areas tidy and welcoming, setting up the hotel for a fresh start each morning.
• Monitor safety and security through regular checks, making sure guests enjoy a peaceful night’s stay.
• Coordinate with the early morning team to hand off a seamless shift, so everyone’s ready to take on the day.

Skills

Night shifts

Customer service

Attention to detail

Reliability

Teamwork

Adaptability

Job description

Bridgewood Manor Hotel and Spa in Chatham, Kent, is seeking a dedicated Night Team Member to keep the hotel running smoothly through the night. You will welcome late-arriving guests, handle check-ins and night audits, and respond to guest requests with warmth and efficiency.

Join RBH Hospitality Management's team and enjoy benefits like discounted room rates, extra birthday leave, and flexible working. This role suits a natural night owl who thrives in a quiet, high-energy environment and