Reception Team Member

Welcome Break; Brighouse; On-site; GBP 24,000 - 30,000; Full time

Benefits offered by this job

Meal on shift

Overtime available

Staff discounts

Career progression

Apprenticeships

Holiday allowance

Cycle to work

Free parking

Uniform provided

Job summary

Welcome Break is seeking a Hotel Receptionist at a Welcome Break Days Inn/Ramada property in Brighouse to greet guests, manage check-ins and check-outs, and provide friendly service throughout their stay.

You will handle bookings, payments and guest questions, ensuring a smooth, welcoming experience while staying organised behind the desk. Training is provided and overtime may be available.

Qualifications

• Friendly, welcoming service experience preferred.
• Calm, organised and professional under pressure.
• Attention to detail with bookings and guest requests.

Responsibilities

• Welcome guests and manage check-ins/outs.
• Handle bookings and payments, answer questions.
• Keep reception area tidy and welcoming and follow safety procedures.

Skills

Customer service

Communication

Team player

Tools

POS system

Payments processing

Job description

Select how often (in days) to receive an alert:

Hartshead Moor, Brighouse, Wes, United Kingdom, HD6 4JX

Job ID: 129517

Immediate start available | Flexible full‑time or part‑time hours
Earn up to £12.85 per hour, plus £1 meals on every shift

Looking for a role where you can meet new people every day, stay busy, and make every guest feel genuinely welcome?

As a Hotel Receptionist at our Welcome Break [Days Inn/Ramada] hotel, you’ll be the friendly face guests see first (and the helpful voice they speak to last!)

From smooth check‑ins and check‑outs to answering questions and keeping everything organised behind the desk, you’ll help create a great stay for every guest.

This role could be a great fit if you:

• Enjoy delivering friendly, welcoming service and helping people feel at ease
• Can stay calm, organised and professional when it gets busy
• Take pride in getting the details right—bookings, payments, and guest requests
• Like working as part of a supportive team and are happy to learn new systems (full training provided)

What you’ll do as a Hotel Receptionist:

• Welcome guests, manage check‑ins and check‑outs, and make sure everyone has what they need for a great stay
• Handle bookings and payments, answer calls and guest questions, and keep the reception area tidy and welcoming
• Follow health & safety and security procedures, complete checks as trained, and elevate guest issues quickly and confidently

What you’ll get as a Hotel Receptionist at Welcome Break:

• £1 meals on every shift
• Immediate start available + overtime if you want it
• 50% off onsite brands (including KFC, Burger King, Starbucks & Pizza Express) that will extend to your family and friends when you visit with them!
• My Welcome Break discounts – savings at hundreds of retailers
• Incentive schemes to reward great performance
• Clear career progression & development opportunities
• Apprenticeship programmes where you can learn and earn at the same time
• Holiday allowance that grows with service
• Cycle to Work scheme
• Free onsite parking
• Uniform provided

About Welcome Break

Welcome Break is one of the UK’s leading motorway service operators, running 61 service areas and 31 hotels across the UK. Working for Welcome Break is not what it may seem to our everyday customer. When you come into one of our sites you will recognise your favourite brands such as Starbucks, Taco Bell, Subway, WHSmith, KFC, Pizza Express and Burger King, as well hotels under the Ramada and Days Inn brands. But what might come as a surprise is that we are all one team and that even with different uniforms, everyone works for Welcome Break.