Nights Reception Team Member

Welcome Break; Greater London; On-site; GBP 26,000 - 29,000; Full time

Benefits offered by this job

£1 meals on shift

Immediate start

Discounts on onsite brands

My Welcome Break discounts

Incentive schemes

Career progression

Apprenticeship programmes

Holiday allowance grows with service

Cycle to Work scheme

Free onsite parking

Uniform provided

Job summary

Welcome Break is hiring a Hotel Night Receptionist for the Ramada London North hotel in London. The role starts immediately, full time, with pay up to £13.35 per hour plus £1 meals on every shift.

You will greet guests on arrival, assist with check-ins/outs, handle bookings and payments, and answer guest queries while maintaining a tidy, welcoming reception area. The ideal candidate is friendly, calm under pressure, detail-oriented, and a strong team player who is eager to learn new systems.

Qualifications

• Friendly, welcoming service and guest care.
• Stay calm, organized and professional when busy.
• Attention to bookings and payments.
• Team player with ability to learn new systems and complete training.

Responsibilities

• Welcome guests, manage check-ins and check-outs, and make sure everyone has what they need for a great stay.
• Handle bookings and payments, answer calls and guest questions, and keep the reception area tidy and welcoming.
• Follow health & safety and security procedures, complete checks as trained, and escalate guest issues quickly and confidently.

Skills

Welcoming service

Guest handling

Calm under pressure

Attention to detail

Teamwork

Learning new systems

POS systems

Tools

POS systems

Job description

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London Gateway, Edgware, Barne, United Kingdom, NW7 3HU

Job ID: 129463

Immediate start available | Full Time
Earn up to £13.35 per hour, plus £1 meals on every shift

Looking for a role where you can meet new people every day, stay busy, and make every guest feel genuinely welcome?

As a Hotel Receptionist at our Welcome Break Ramada London North hotel, you’ll be the friendly face guests see first (and the helpful voice they speak to last!)

From smooth check‑ins and check‑outs to answering questions and keeping everything organised behind the desk, you’ll help create a great stay for every guest.

This role could be a great fit if you:

• Enjoy delivering friendly, welcoming service and helping people feel at ease
• Can stay calm, organised and professional when it gets busy
• Take pride in getting the details right—bookings, payments, and guest requests
• Like working as part of a supportive team and are happy to learn new systems (full training provided)

What you’ll do as a Hotel Night Receptionist :

• Welcome guests, manage check‑ins and check‑outs, and make sure everyone has what they need for a great stay
• Handle bookings and payments, answer calls and guest questions, and keep the reception area tidy and welcoming
• Follow health & safety and security procedures, complete checks as trained, and **escalate** guest issues quickly and confident

What you’ll get as a Hotel Night Receptionist at Welcome Break:

• £1 meals on every shift
• Immediate start available + overtime if you want it
• 50% off onsite brands (including KFC, Burger King, Starbucks & Pizza Express) that will extend to your family and friends when you visit with them!
• My Welcome Break discounts – savings at hundreds of retailers
• Incentive schemes to reward great performance
• Clear career progression & development opportunities
• Apprenticeship programmes where you can learn and earn at the same time
• Holiday allowance that grows with service
• Cycle to Work scheme
• Free onsite parking
• Uniform provided

About Welcome Break

Welcome Break is one of the UK’s leading motorway service operators, running 61 service areas and 31 hotels across the UK. Working for Welcome Break is not what it may seem to our everyday customer. When you come into one of our sites you will recognise your favourite brands such as Starbucks, Taco Bell, Subway, WHSmith, KFC, Pizza Express and Burger King, as well hotels under the Ramada and Days Inn brands. But what might come as a surprise is that we are all one team and that even with different uniforms, everyone works for Welcome Break.