Nights Reception Team Member

Welcome Break; Cobham; Hybrid; GBP 18,000 - 19,000; Full time

Benefits offered by this job

Meals on shift

Overtime available

Staff discounts across onsite brands

Welcome Break discounts

Career progression opportunities

Apprenticeships

Holiday allowance

Cycle to Work

Onsite parking

Uniform provided

Job summary

Welcome Break in Cobham, Surrey, KT11 3DB, invites applications for a Hotel Night Receptionist role. Immediate start available with responsibilities including guest check-ins/outs, bookings, payments and delivering a welcoming guest experience.

You will follow health and safety procedures, assist guests with questions, and work within a supportive team with full training and opportunities for progression.

Qualifications

• Friendly, welcoming service and guest-orientated approach.
• Stay calm and organised when busy.
• Take pride in bookings and guest requests.
• Open to learning new systems with full training.

Responsibilities

• Welcome guests and manage check-ins and check-outs.
• Handle bookings and payments, answer calls and questions.
• Keep reception tidy and welcoming, follow safety procedures.

Skills

Customer service

Calm under pressure

Attention to detail

Teamwork

Job description

Select how often (in days) to receive an alert:

Cobham, Surrey, KT11 3DB, United Kingdom, KT11 3DB

Job ID: 129605

Immediate start available |
Earn up to £13.95 per hour, plus £1 meals on every shift

This role could be a great fit if you:

• Enjoy delivering friendly, welcoming service and helping people feel at ease
• Can stay calm, organised and professional when it gets busy
• Take pride in getting the details right—bookings, payments, and guest requests
• Like working as part of a supportive team and are happy to learn new systems (full training provided)

What you’ll do as a Hotel Night Receptionist :

• Welcome guests, manage check-ins and check-outs, and make sure everyone has what they need for a great stay
• Handle bookings and payments, answer calls and guest questions, and keep the reception area tidy and welcoming
• Follow health & safety and security procedures, complete checks as trained, and elevate guest issues quickly and confidently

What you’ll get as a Hotel Night Receptionist at Welcome Break:

• £1 meals on every shift
• Immediate start available + overtime if you want it
• 50% off onsite brands (including KFC, Burger King, Starbucks & Pizza Express) that will extend to your family and friends when you visit with them!
• My Welcome Break discounts - savings at hundreds of retailers
• Incentive schemes to reward great performance
• Clear career progression & development opportunities
• Apprenticeship programmes where you can learn and earn at the same time
• Holiday allowance that grows with service
• Cycle to Work scheme
• Free onsite parking
• Uniform provided

About Welcome Break

Welcome Break is one of the UK’s leading motorway service operators, running 61 service areas and 31 hotels across the UK. Working for Welcome Break is not what it may seem to our everyday customer. When you come into one of our sites you will recognise your favourite brands such as Starbucks, Taco Bell, Subway, WHSmith, KFC, Pizza Express and Burger King, as well hotels under the Ramada and Days Inn brands. But what might come as a surprise is that we are all one team and that even with different uniforms, everyone works for Welcome Break.

Ready to become a Hotel Night Receptionist?