Healthcare Reception Lead & Team Coordinator

Pcdc; Worksop; Hybrid; GBP 21,000 - 26,000; Full time

Benefits offered by this job

Training

Pension

Holiday package

Job summary

Newgate Medical Group is seeking an enthusiastic Reception Lead Coordinator to oversee reception services and support staff in a busy GP practice. You will supervise colleagues, manage appointments, and ensure a welcoming, professional patient experience.

You will lead, train and develop the reception team, resolve patient queries, and work with HR, clinicians and management to maintain smooth operations in a busy healthcare environment.

Qualifications

• Essential: Excellent communication skills, strong IT skills and a clear, polite telephone manner.
• Experience in General Practice/admin duties is desirable.
• GCSE Maths and English at C or above required; AMSPAR reception qualification desirable.

Responsibilities

• Maintain and monitor the practice appointment system and process appointments.
• Answer incoming calls and transfer requests as appropriate.
• Care navigation, triage and signpost patients to the right service or clinician.
• Coordinate weekly reception staff rotas and onboarding/training of new staff.
• Support HR in locum coordination, onboarding and compliance.
• Assist with opening/closing procedures and maintain reception and waiting areas.

Skills

Excellent communication skills

Strong IT skills

Clear polite telephone manner

Problem solving

Ability to work under pressure

Team player

Education

GCSE Maths & English

GCSE level or equivalent

AMSPar Receptionist Qualification

Tools

SystmOne

MS Outlook

MS Office

Job description

Newgate Medical Group is seeking an enthusiastic Reception Lead Coordinator to oversee reception services and support staff in a busy GP practice. You will supervise colleagues, manage appointments, and ensure a welcoming, professional patient experience.

You will lead, train and develop the reception team, resolve patient queries, and work with HR, clinicians and management to maintain smooth operations in a busy healthcare environment.