Reception Team Leader- Healthcare Practice (Lead & Develop)

The Methodist Church in Britain; United Kingdom; On-site; GBP 24,000 - 30,000; Full time

Benefits offered by this job

Guaranteed in-house training

Career progression opportunities

Skill development

Job summary

Oakmeadow Surgery is seeking a senior reception lead to manage day-to-day reception services within the Health Care Navigation team. The postholder will line manage reception staff, compile rotas and keep the appointment system running, including extended hours and occasional early surgeries.

Candidates should have general practice reception experience and Five GCSEs (A-C) including English and Maths. Strong communication, confidentiality and teamwork are essential.

Qualifications

• Five GCSEs at grades A to C, including English and Maths.
• Experience in a busy reception, administration or customer service environment.
• Experience supervising staff.

Responsibilities

• Oversee reception services and ensure staff meet their primary responsibilities.
• Line manage all reception staff, supporting development, performance and mandatory training.
• Conduct inductions, organise ongoing training, lead team meetings and support staff wellbeing and performance reviews.
• Act as first point of escalation for complex patient queries and complaints.
• Compile reception staff rotas and coordinate temporary cover.
• Maintain an effective appointment system and update leave and absences.
• Ensure confidentiality, data protection and information governance compliance.

Skills

Communication

Empathy & discretion

Data privacy knowledge

Team leadership

Computer proficiency

Learn quickly

Education

GCSEs including English & Maths

Tools

SystmOne

AccuRx

Job description

Oakmeadow Surgery is seeking a senior reception lead to manage day-to-day reception services within the Health Care Navigation team. The postholder will line manage reception staff, compile rotas and keep the appointment system running, including extended hours and occasional early surgeries.

Candidates should have general practice reception experience and Five GCSEs (A-C) including English and Maths. Strong communication, confidentiality and teamwork are essential.