Reception Team Leader & Compliance Officer

NHS; Hook; On-site; Part time

Job summary

A leading health practice in Hook seeks a part-time professional for a dual role as Deputy Reception Manager and Compliance Officer. This position involves supervising reception staff alongside compliance tasks including governance support, risk management, and ensuring adherence to healthcare regulations, promoting high standards of service.

Qualifications

• Experience in governance, compliance, or risk management role.
• Experience in supervising or managing teams.
• Experience maintaining a risk register.

Responsibilities

• Coordinate governance and risk management activities.
• Assist in managing the reception team.
• Monitor compliance with statutory and regulatory frameworks.

Skills

Governance Management

Risk Management

Leadership

Communication

Organizational Skills

Education

Evidence of Continuing Professional Development (CPD)

Supervisor/Management Experience

Tools

Risk Register Software

Job description

Job summary

This dual-role post supports both operational and regulatory functions within the practice. The post-holder will work 16 hours per week as Deputy Reception Manager, providing leadership and oversight of reception team operations, and 20 hours per week as Compliance Officer, supporting governance, risk management, and regulatory compliance. The individual will be expected to demonstrate flexibility, professionalism, and strong organisational skills, contributing to the delivery of high-quality patient services and effective practice governance.

Main duties of the job

The Compliance Officer plays a critical role in supporting the senior management team by ensuring robust governance structures, effective risk management, and adherence to policies and regulatory requirements within the practice. The post holder will assist in ensuring the practice meets their contractual and commissioned requirements and complies with CQC regulations. This position is responsible for assisting the development, review, and implementation of organisational policies, maintaining the risk register, ensuring compliance, and providing high-quality administrative support for governance meetings, including scheduling, agenda preparation, and minute-taking.The Reception Team lead will provide leadership and management skills to enable the surgery to meet its agreed aims and objectives within a profitable, efficient, safe, and effective working environment. Working alongside our reception manager in her absence to provided leadership and support.

The post-holder will uphold the highest standards of confidentiality and integrity, fostering a culture of transparency, accountability, and continuous improvement.

About us

Whitewater Health is a progressive and patient-focused GP practice located in Northeast Hampshire, operating across two sites in Hook and Hartley Wintney. We serve a diverse and growing population of approximately 18,000, providing high-quality, accessible healthcare with a strong emphasis on continuity of care, innovation, and collaborative working.

As a training and teaching practice, we are proud to support the development of clinicians at all stages of their careers, fostering a culture of learning, reflection, and clinical excellence. Our multidisciplinary team includes GPs, ACP's, Frailty team, practice nurses, HCAs, pharmacists, social prescribers, physiotherapists, and mental health practitioners, working together to deliver holistic care tailored to the needs of our patients.

We are rated Good by the Care Quality Commission and are actively engaged in quality improvement initiatives across the practice and wider Primary Care Network. Our commitment to staff wellbeing, professional development, and inclusive practice makes Whitewater Health a rewarding and supportive environment in which to thrive.

Details Date posted

06 June 2025

Pay scheme

Other

Salary

£15 an hour

Contract

Permanent

Working pattern

Part-time

Reference number

A3589-25-0010

Job locations

Reading Road

Hook

Hampshire

RG27 9ED

The Surgery

1 Chapter Terrace

Hartley Wintney

Hook

Hampshire

RG27 8QJ

Job description Job responsibilities

The following are the core responsibilities. There may be, on occasion, a requirement to carry out other tasks; this will be dependent upon factors such as workload, staffing levels and changing business environment.

Compliance Officer (20 hours/week)

• Coordinate governance and risk management activities, including scheduling meetings, preparing agendas, and accurate minute-taking.
• Assist the maintenance and the review of organisational policies and procedures, ensuring alignment with legislation and best practice. Develop draft policies in response to business change.
• Maintain the risk register, support risk assessments, and escalate significant risks to senior management.
• Monitor compliance with statutory and regulatory frameworks, particularly CQC, and maintain inspection-readiness documentation in collaboration with the senior management team.
• Support audits, inspections, and incident investigations, ensuring appropriate reporting and follow-up.
• Oversee health and safety processes, including fire safety and risk assessments, working closely with the senior management team.
• Ensure HR compliance by tracking mandatory training, DBS checks, occupational health clearances, sickness review meetings and maintaining accurate records.
• Promote confidentiality, data protection, and GDPR compliance across the practice.
• Contribute to new service implementation, procurement processes, and quality improvement initiatives.

Reception Team Leader (16 hours/week)

• Assist the Reception Manager in supervising the reception team and ensuring delivery of high-quality patient services.
• Manage reception and clinical rotas to ensure adequate cover across both sites.
• Conduct staff appraisals, return-to-work interviews, and deliver team training as required.
• Provide frontline support during busy periods, including call handling and patient enquiries.
• Act as the first point of contact for verbal complaints, ensuring they are managed professionally and empathetically.
• Ensure building safety by maintaining evacuation lists and serving as Fire Marshal.
• Oversee deliveries to the practice, ensuring adherence to protocols such as the cold chain.

The post-holder will be expected to demonstrate a high level of professionalism, integrity, and discretion while fostering a culture of continuous improvement, accountability, and excellent patient care.

Job description Job responsibilities

The following are the core responsibilities. There may be, on occasion, a requirement to carry out other tasks; this will be dependent upon factors such as workload, staffing levels and changing business environment.

Compliance Officer (20 hours/week)

• Coordinate governance and risk management activities, including scheduling meetings, preparing agendas, and accurate minute-taking.
• Assist the maintenance and the review of organisational policies and procedures, ensuring alignment with legislation and best practice. Develop draft policies in response to business change.
• Maintain the risk register, support risk assessments, and escalate significant risks to senior management.
• Monitor compliance with statutory and regulatory frameworks, particularly CQC, and maintain inspection-readiness documentation in collaboration with the senior management team.
• Support audits, inspections, and incident investigations, ensuring appropriate reporting and follow-up.
• Oversee health and safety processes, including fire safety and risk assessments, working closely with the senior management team.
• Ensure HR compliance by tracking mandatory training, DBS checks, occupational health clearances, sickness review meetings and maintaining accurate records.
• Promote confidentiality, data protection, and GDPR compliance across the practice.
• Contribute to new service implementation, procurement processes, and quality improvement initiatives.

Reception Team Leader (16 hours/week)

• Assist the Reception Manager in supervising the reception team and ensuring delivery of high-quality patient services.
• Manage reception and clinical rotas to ensure adequate cover across both sites.
• Conduct staff appraisals, return-to-work interviews, and deliver team training as required.
• Provide frontline support during busy periods, including call handling and patient enquiries.
• Act as the first point of contact for verbal complaints, ensuring they are managed professionally and empathetically.
• Ensure building safety by maintaining evacuation lists and serving as Fire Marshal.
• Oversee deliveries to the practice, ensuring adherence to protocols such as the cold chain.

The post-holder will be expected to demonstrate a high level of professionalism, integrity, and discretion while fostering a culture of continuous improvement, accountability, and excellent patient care.

Person Specification Experience Essential

• Experience in a governance, compliance, or risk, management role
• Experience maintaining a risk register and supporting risk assessment processes
• Experience monitoring HR compliance (e.g., DBS, immunisations, training)
• Experience taking accurate and professional meeting minutes

Desirable

• Experience working in a healthcare or regulated environment
• Experience coordinating or supporting regulatory inspections (e.g., CQC)
• Experience using clinical or organisational governance systems or platforms
• Experience in handling patient complaints or incidents

Qualifications Essential

• Experience in supervising or managing teams
• Evidence of continuing professional development (CPD)

Desirable

• Formal training in risk management, governance, or compliance
• IOSH or NEBOSH health and safety qualification
• Information Governance or GDPR-related training

Person Specification Experience Essential

• Experience in a governance, compliance, or risk, management role
• Experience maintaining a risk register and supporting risk assessment processes
• Experience monitoring HR compliance (e.g., DBS, immunisations, training)
• Experience taking accurate and professional meeting minutes

Desirable

• Experience working in a healthcare or regulated environment
• Experience coordinating or supporting regulatory inspections (e.g., CQC)
• Experience using clinical or organisational governance systems or platforms
• Experience in handling patient complaints or incidents

Qualifications Essential

• Experience in supervising or managing teams
• Evidence of continuing professional development (CPD)

Desirable

• Formal training in risk management, governance, or compliance
• IOSH or NEBOSH health and safety qualification
• Information Governance or GDPR-related training

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details Employer name

Whitewater Health

Address

Reading Road

Hook

Hampshire

RG27 9ED

Employer's website

https://www.hooksurgery.nhs.uk/ (Opens in a new tab)

Employer details Employer name

Whitewater Health

Address

Reading Road

Hook

Hampshire

RG27 9ED

Employer's website

https://www.hooksurgery.nhs.uk/ (Opens in a new tab)