Supermarket Assistant, Team Leader Nights

Waitrose & Partners; Chichester; On-site; GBP 25,000 - 35,000; Full time

Job summary

Join a leading supermarket as a Team Leader Nights where you will provide exceptional service and lead a dedicated team. You'll support operational goals, engage customers, and ensure a high standard of service, all while enjoying a rewarding work environment.

Qualifications

• Good people and leadership skills required.
• Retail understanding crucial for success.
• Experience in customer-facing roles essential.

Responsibilities

• Support shop Leadership teams for operational excellence.
• Engage and motivate Partners to meet operational requirements.
• Advise and serve customers while handling transactions.

Skills

Good people and leadership skills

Good understanding of retail

Experience in customer facing role

Good stakeholder management skills

Job description

Supermarket Assistant, Team Leader Nights

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Supermarket Assistant, Team Leader Nights

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This range is provided by Waitrose & Partners. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

About The Role

As a Team Leader within one of our Waitrose shops, you'll help our difference be felt by our customers on every visit, providing the Partner-led service and passion for food that our competitors can't compete with - passionate Partners serving food lovers. Your drive to go the extra mile to help both customers and Partners will make all the difference to the impression our customers have about the Waitrose brand and keep them returning again and again by earning their trust and loyalty for a lifetime. All the while helping to maximise on sales and profit.

Due to working time regulations, applicants must be 18 years or over to apply.

In addition to the pay stated, you will receive a shift premium for hours worked between 22:00 and 06:00. This will be paid at the pay range minimum rate for your role.

Duties & Responsibilities:

As Partners - members of the Partnership - it's our responsibility to ensure our success for the future. We proactively seek out opportunities to continuously improve the way we work, taking action to ensure the Partnership is efficient and we are all as productive as possible. It's an ethos each and every Partner works by and you'll carry into your own role too.

The role of the Team Leader is to support shop Leadership teams to deliver operational and service excellence, by engaging, motivating and leading Partners to meet daily operational requirements. This will involve a range of tasks including the advising and serving of customers, moving and replenishing stock, carrying out housekeeping activities and handling cash and card transactions according to set procedures. You and your Partners may be expected to work in any area of the branch to support the wider team as required and to maintain the necessary business dress and hygiene standards.

Waitrose & Partners is all about enriched experiences and that goes for our people – our Partners – as much as our customers. We want you to enjoy your work and share your passion for food with our customers so we will train you, treat you respectfully and then reward you by giving you a share in the profits, for pulling it all together and being part of our success. We are looking for someone who keeps up to date on food and drink trends, knows our products, takes pride in whatever they do, carrying out everything to the highest standards, making sure the shop floor is shipshape, ready for when our customers arrive. Whether they are shopping for a healthy lunch, a top up on fresh fruit and veg, the weekly shop or a special occasion, we want every customer to enjoy their shopping experience, confident in our products and confident in our Partners.

We are inviting applicants who wish to develop their career with Waitrose and to take on supervisory responsibilities within the operation after successfully completing training.

Essential Skills/experience You'll Need

• Good people and leadership skills.
• Good understanding of retail and how to maximise commercial success.
• Experience of working in a customer facing role
• Good stakeholder management skills when working with third parties and the wider Partnership.
  
  

Desired Experience, Skills & Qualifications:

Experience in a customer facing selling or service environment

About The Partnership

We’re the largest employee owned business in the UK and home of our cherished brands, John Lewis and Waitrose. We’re not just employees, we’re Partners, driven by our purpose to build a happier world. As we look to our future, there’s never been a more exciting time to join us.

We’re ruthlessly focused on being brilliant at retail. We continue to innovate, adapt and diversify. Never Knowingly Undersold on price, quality and service in John Lewis and passionately serving food-lovers in Waitrose.

As Partners we all share the responsibility of ownership and in its rewards. We use our voices to contribute to our success, working together through the good and challenging times, holding true to our behaviours and treating everyone with kindness and respect.

We all own making the Partnership somewhere we belong. Embracing our differences and creating an environment where we’re free to be ourselves and can THRIVE. Growing ourselves individually, and as a collective.

As Partners, we make all the difference. And, we all own it.

Important points to note:

It’s important to note that some of our roles are subject to pre-employment vetting (which may include DBS checks for successful candidates). If required, you’ll be informed and provided with information about vetting during the recruitment process and we encourage you to complete any vetting documents quickly to avoid delays. Any DBS checks required will be carried out by a third-party registered body and financial probity checks may also be required for some of our roles.

We also recommend that you apply as soon as possible as vacancies can close early if we see a high number of applicants.

We want all of our Partners to have a good work-life balance and we support flexible working. This might mean flexible or compressed hours, job sharing or shorter hour contracts, where possible. Please discuss this further with the hiring manager during your interview.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology

• Industries

  Retail

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