Admissions Officer - University of East London

Malvern International PLC; London; Hybrid; GBP 29,000; Full time

Job summary

A prestigious educational institution seeks an Admissions Officer to enhance student recruitment and provide support through the admissions process. Ideal candidates will demonstrate excellent interpersonal skills, analytical thinking, and experience in administrative roles. This full-time hybrid position is key to maintaining high service standards and compliance while contributing to a growing team focused on helping international students succeed.

Qualifications

• An interest in student administration is favorable.
• Experience in CRM systems and MS Office is desirable.
• Strong commitment to diversity and inclusive education.

Responsibilities

• Manage student applications, ensuring compliance with institutional policies.
• Support admissions processes, collaborate with teams, and contribute to student satisfaction.
• Assist in the prevention of student fraud and ensure thorough documentation checks.

Skills

Interpersonal skills

Communication skills

Analytical mindset

Customer service orientation

Education

A Level or equivalent

Tools

CRM systems

MS Office

Job description

Admissions Officer - University of East London

Admissions Officer - University of East London

Malvern’s core purpose is to provide, with our partners, students from around the world with the opportunities to reach their full potential via access to transformational learning, teaching and support and our mission is to provide international students essential academic and English language skills, cultural experiences and the support they need to thrive in their academic studies, daily life and career development.

Our company values are C OMMITMENT to, and UNDERSTANDING of, our students, colleagues and partners, FLEXIBILITY, ACCOUNTABILITY AND INTEGRITY in our approach, EXCELLENCE in every aspect of our operations.

We are currently looking for an Admissions Officer, this will be a hybrid position based at our University of East London. It is an exciting time to become an integral part of our team as we go through a period of repaid growth. The purpose of this role is to ensure our customers receive a professional and customer focused service throughout their journey and to make a major contribution to student recruitment and satisfaction in the Study Centre’s.

Main Duties

To carry out all necessary administrative duties to support our students’ pathway to our International Study Centres across the Malvern International Group, ensuring our customers receive a professional and customer focused service throughout their journey, using your skills, experience and passion for customer service to make a major contribution to student recruitment and satisfaction in the Study Centre’s.

• Record and process student applications efficiently, making decisions in line with agreed criteria and managing referrals to the University partners where academic or professional judgement is required, including gathering of additional information and qualifications advice.
• Providing support in the admission process with a strategic emphasis on collaboration across internal sales team, university partners and Head of Admission ensuring a smooth, compliant and student-centric experience from initial submission through to enrolment, ensuring adherence to institutional policies and timelines.
• Utilize admissions systems to track application statuses, generate reports, and analyse data to inform decision-making and process improvements.
• Support the maintenance of admissions systems through from initial submission through to enrolment.
• Ensure all admissions activities comply with relevant regulations, including UK Visas & Immigration (UKVI) requirements, data protection laws, and institutional policies.
• Participate in the delivery of appropriate training, develop training materials and onboarding guide as needed. Engaging positively with the training and support provided to perform role.
• Providing support for and guidance on application processes and systems and liaise with Malvern International staff globally as required to support expedient decision making relating to applications.
• Assume personal responsibility for the completion of your specified duties in a professional manner.
• Fully support the work of other teams through cross-working at peak periods.
• Assist in the detection and prevention of student fraud through the checking of applicant information, including identity, visa and qualifications documents.
• Undertake such other duties as may be required from time to time by the Head of Admissions and Recruitment manager.
• Work under pressure during peak times of year to ensure turnaround of all pathway applications within a maximum processing timeframe of 48 hours (working within a 24 hours turnaround whenever possible).
• Work with the Centre Director’s, University partners and Head of Admissions to compile admissions reports and review entry requirement as required.
• Report any trends in application to the Recruitment managers and Admissions Manager.

Person Specification

Personal attributes

• Excellent interpersonal and communication skills.
• Strategic thinking with the ability to translate vision into actionable plans.
• Commitment to diversity, equity, and inclusion in education.
• Analytical mindset to interpret data and implement evidence-based improvements.

Knowledge, Skills & Experience

• A Level or equivalent (Degree or equivalentpreferred)
• An interest in student administration.
• Experience of using information technology including MS Office (including Excel) and databases.
• Prior use of CRM systems in an admissions or student recruitment setting is highly desirable.
• Experience of planning, prioritising and organising your own work or resources and proactively working with others to achieve team objectives.
• Experience of being supportive and encouraging of others, with a flexible approach to delivering team results. Actively contribute to building team morale.
• Experience of working across team boundaries to build and strengthen working relationships and systems. Participating in networks to benefit own area of work.
• Experience of exploring and seeking ways to improve and adjust levels and quality of service.
• Ability to receive, understand and convey complex information that needs careful explanation or interpretation e.g. procedures or regulations
• Excellent attention to detail.
• Commitment to provide equal opportunity in a diverse and multicultural environment.
• Willingness to work additional hours at peak periods as necessary to get the job done
• A willingness to accept travel between university sites and occasional travel off-site

This job specification is not exhaustive and may involve the fulfilment of other duties as deemed required by the organisation.

This role is subject to a satisfactory enhanced DBS.

Salary - £28,808pa

Please submit your application to [e-mail]

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Education and Training

• Industries

  Education Management

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