Revenues and Benefits Customer Services Officer

Venn Group; London; On-site; GBP 28,000 - 35,000; Full time

Job summary

A local authority in the West Midlands is looking for two Revenues and Benefits Customer Services Officers for full-time, on-site roles. The successful candidates will provide excellent customer service, handle administrative tasks, and have prior experience with NEC in relevant roles.

Qualifications

• Prior experience using NEC in a Revenues and Benefits role is mandatory.

Responsibilities

• Respond to enquiries and resolve issues over the phone.
• Update customer records and process payments.
• Support improvements in processes and procedures.

Skills

Customer Service

Administrative Skills

Understanding of Legislation

Tools

NEC System

Job description

Social network you want to login/join with:

Revenues and Benefits Customer Services Officer, London

Client:

Location:

London, United Kingdom

Job Category:

Other

EU work permit required:

Yes

Job Reference:

0615a579aae3

Job Views:

4

Posted:

02.06.2025

Expiry Date:

17.07.2025

Job Description:

Revenues and Benefits Customer Services Officer x2

Location: West Midlands

Hours: Full time

Venn Group is currently working with a Local Authority in the West Midlands seeking 2 Revenues and Benefits Customer Services Officers to start at short notice on 6-month contracts. These roles are on-site 5 days a week, Monday – Friday, 8:45 am – 5 pm.

Main duties include:

• Providing excellent customer service by responding to enquiries and resolving issues over the phone
• Handling administrative tasks such as updating customer records, processing payments, and scheduling appointments
• Supporting the continuous improvement of processes and procedures within the service
• Displaying a good understanding of legislation, case law, and council policies related to revenues and benefits
• Using the NEC system

The successful candidates must have prior experience using NEC in a Revenues and Benefits role