Reception Team Leader

The Midland Hotel; London; On-site; GBP 25,000 - 35,000; Full time

Job summary

An established industry player seeks a Reception Supervisor to lead a dynamic team in delivering exceptional guest experiences. In this pivotal role, you will supervise Front Office operations, inspire colleagues, and create a fun, engaging environment. With a commitment to colleague growth and development, the company offers comprehensive training programs and clear progression paths. Join a fast-growing hotel group that values its team as much as its guests, and embark on a rewarding career in hospitality with exciting opportunities for advancement.

Benefits

Special rates on hotel rooms

Company-wide recognition scheme

Meals on duty

Talent referral scheme

Access to Pension Scheme

Ongoing training and progression paths

Qualifications

• Authentic and personable with excellent organizational skills.
• Ability to coach and train new team members effectively.

Responsibilities

• Supervise Front Office operations and lead a vibrant team.
• Inspire and motivate colleagues to exceed guest expectations.

Skills

Organizational Skills

Coaching

Problem-Solving

Interpersonal Skills

Job description

Be Yourself – Be a Champion for Your Team – Be Leonardo

As a Reception Supervisor, you’ll be the backbone of the team, working with the Front Office Manager to inspire and motivate colleagues, ensuring all guests have memorable experiences. This busy role involves supervising Front Office operations and leading a vibrant team to exceed guest expectations.

Perks our colleagues enjoy include:

• Special rates on Leonardo Hotel rooms across the UK & Europe
• Company-wide recognition scheme with vouchers for high street shops
• Meals on duty
• Talent referral scheme with bonuses for recommending friends
• Regular celebrations like Thank You Week and Employee Awards
• Access to Pension Scheme, Life Assurance, and Wellbeing Support
• Ongoing training and clear progression paths

Ideal candidates will:

• Be authentic and personable
• Create a fun and engaging environment
• Work effectively in a fast-paced setting
• Coach and train new team members
• Bring solutions and think quickly
• Be dependable and reassuring for guests and team
• Have excellent organizational skills

Why join us?

We value our colleagues as much as our guests. Joining Leonardo means becoming part of a community that supports your growth. Our training programs, including the “NEW Team Coach,” “Guest Care,” and “Insights Trainee Manager Programme,” are designed to develop your skills and prepare you for management roles. With practical training and clear career progression, a bright future in hospitality awaits you!

Our Story

With decades of hotelier expertise, we operate over 270 hotels across the UK and Europe. We manage over 55 hotels in the UK & Ireland and are one of the fastest-growing hotel groups, with plans for major expansion. There’s never been a more exciting time to join us!