Reception Team Leader

Chartwells Independent; London; On-site; GBP 25,000 - 35,000; Full time

Job summary

Join a dynamic property management company as a Reception Team Leader, where your leadership skills will shine! In this role, you will ensure exceptional service and operational efficiency while fostering a positive team environment. This innovative firm values personal and professional growth, offering a range of benefits including wellness programs and learning opportunities. If you have a passion for excellence and a can-do attitude, this is your chance to make a meaningful impact in a supportive workplace. Embrace the opportunity to thrive in a role that celebrates your contributions and values your development.

Benefits

Travel Discounts

Grocery Discounts

Life Assurance

Cash Rewards

Contributory Pension Scheme

Wellness Programs

Employee Assistance Program

Digital GP Services

Learning and Development Opportunities

Paid Day Off for Community Support

Qualifications

• Strong leadership skills and a passion for excellence.
• Experience in a five-star luxury guest service setting.

Responsibilities

• Oversee daily operations and service of the front of house team.
• Manage relationships with clients and service partners.
• Ensure compliance with health and safety procedures.

Skills

Leadership Skills

Communication Skills

Customer Service

Attention to Detail

Problem Solving

Education

Experience in Luxury Guest Service

Job description

We are recruiting a Reception Team Leader to work for Rapport based in Sloane Square.

If you have strong leadership skills, a passion for excellence, and want to grow with a supportive company, we want to hear from you! The Team Leader will be responsible for ensuring that all the needs of the client are met and exceeded in a professional and friendly manner.

Our client is a dynamic property manager, investor and developer with a 300-year family history.

Type of Contract:Full-time, Permanent

Hours: 40 per week (Monday - Friday with flexibility based on client needs)

What will you get?

• Financial Freedom: Enjoy exclusive travel and grocery discounts, plus life assurance and cash rewards!
• Secure Your Future: Benefit from a contributory pension scheme for a stable financial tomorrow.
• Health Matters: Access wellness programs, an Employee Assistance Program, and digital GP services for holistic support.
• Thrive Personally & Professionally: Unlock endless learning and development opportunities to elevate your career!
• Celebrate Excellence: Shine a spotlight on outstanding peers with WOW Awards for their exceptional contributions.
• Give Back to Community: Take one paid day off annually to support a cause you’re passionate about!

Main Responsibilities

• Being fully responsible for the overall efficient and effective daily operations and service of the front of the house team
• Managing the relationship with our building customers, clients, facility team and other Service partners
• Supporting and being the first point of contact for team members for questions, helps with problems, and oversee team members' work for work quality and core values.
• Communicating effectively with the team and the management team, displaying accuracy and attention to detail both in verbal and written communication.
• Ensuring the correct H&S procedures are followed and documented. This is to include but not limited to H&S checks, fire awareness procedure, emergency contacts, incidents/accidents/near missed procedures.
• Providing management support in all operational responsibilities including health and safety, risk assessment, fire procedure, handling issues and complaints

Ideal Candidate will:

• Share our Rapport values: Create Rapport, Be Brilliant, Innovative Spirit, Walk Tall and Stronger Together
• Be an up-beat team player with integrity and a can-do attitude
• Demonstrate passion about delivering great service and taking responsibility for their contribution to the team
• Have excellent communication skills, the ability to work as part of the team and create rapport with key stakeholders
• Be innovative, proactive, flexible, adaptable in their approach, results-oriented with great attention to detail and the ambition to motivate and develop the team and the self
• Ideally, possess at least one year of experience in a five-star luxury guest service setting

About us

Rapport Guest Services is a multi-award-winning company, delivering front- and back-of-house guest services for leading organisations across the UK, Ireland, and globally. As part of Compass Group UK&I, we combine people-first culture with exceptional service standards.

We are proud of our commitment to inclusion, wellbeing, and creating opportunities for everyone to thrive.We are also a Disability Confident Employer, offering meaningful roles for individuals with additional needs.

Find out more about us and our values at www.rapportservice.com.

Rapport job adverts always gain a high response rate, but we do review all applications. Please check your inbox and your junk/spam folder for our response to your application. Due to high application volumes, we recommend that you do not apply for more than one role at any time. Please ensure you apply for the role that best matches your experience.