Reception Team Lead - Patient Services

NHS Jobs; North East; Presencial; GBP 21.000 - 28.000; Jornada completa

Descripción de la vacante

NHS Jobs is seeking a Reception Supervisor to lead the reception team in a patient-centered NHS environment. The role includes providing guidance, ensuring smooth front-desk operations, and maintaining high standards of infection prevention and confidentiality.

Strong people management and communication skills are essential to ensure consistent, high-quality service across the practice. Responsibilities include overseeing recruitment, updating handbooks, rota planning, and handling more complex

Responsabilidades

• Assisting with recruitment, induction and ongoing development of reception staff.
• Maintaining/reviewing reception handbooks, policies and how-to guides.
• Leading by example to promote a professional, patient-first approach.
• Monitoring mandatory training compliance and supporting staff development.
• Creating and managing weekly reception rotas and arranging cover.
• Managing day-to-day team issues and escalating conflicts as needed.
• Handling complex patient queries and informal complaints with sensitivity.
• Reviewing reception processes and recommending improvements to management.

Descripción del empleo

NHS Jobs is seeking a Reception Supervisor to lead the reception team in a patient-centered NHS environment. The role includes providing guidance, ensuring smooth front-desk operations, and maintaining high standards of infection prevention and confidentiality.

Strong people management and communication skills are essential to ensure consistent, high-quality service across the practice. Responsibilities include overseeing recruitment, updating handbooks, rota planning, and handling more complex