Reception Supervisor, Malmaison

Hotel Du Vin; Dundee; On-site; GBP 22,000 - 28,000; Full time

Job summary

Join a vibrant team as a Reception Supervisor at a leading hotel brand. You'll be the face of the hotel, ensuring guests receive exceptional service. With opportunities for career progression and numerous perks, this role is perfect for those passionate about hospitality.

Benefits

Heavily discounted Staff Room Rates

Discounted Friends and Family Room Rate

35% off dining

Fully funded Apprenticeship programs

High street discounts

Cycle to work scheme

Healthcare Cash Plans

Referral schemes

Complimentary stays on anniversaries

Employee Assistance Programme

Qualifications

• Experience in a customer-facing role.
• Ability to create memorable guest experiences.

Responsibilities

• Be the first and last point of contact for guests.
• Ensure high standards of service are met.

Skills

High Standards

Customer Service

Job description

Reception Supervisor, Malmaison

Be the face of our hotel, get paid for doing what you love, enjoy loads of perks and benefits, learn something new, and build a career with Malmaison.

Are high standards second nature to you? Do you love people and making guests smile every day, knowing you have delivered celebrity service? Do you want to be part of something different, working with the best food, drinks, and a brand you will be proud of? We love Food, Wine, and Cocktails — almost as much as you do!

As a Reception Supervisor, you and your team are the first and last people our guests see. You set the tone for their visit and ensure everything exceeds expectations before they leave.

We create memories that guests will never forget. This role could be your next step into a Head of Department position within Malmaison — we actively encourage internal development and progression. Onwards and Upwards.

In addition to competitive pay, we offer:

• Heavily discounted Staff Room Rates at Malmaison, Hotel du Vin, and Frasers Hospitality, starting from £65 per night.
• Discounted Friends and Family Room Rate with 50% off the best available rate.
• 35% off your bill when dining in our Brasseries and Bistros.
• Fully funded Apprenticeship programs to support your career development.
• High street discounts on shops, experiences, holidays, and more.
• Cycle to work scheme — save up to 40% on bikes.
• Healthcare Cash Plans — dental, optical, medical, and more, from just £5 per month.
• Referral schemes paying up to £1500 for recommending friends.
• A comfortable uniform that looks professional.
• Wellness & National Campaign Days promoting activities like Pay Day Lunches, Mental Health Awareness, and more.
• Wagestream — access your earned wages instantly, track your income in real-time, and learn money management tips.
• Complimentary stays on your 1st, 3rd, and 5th anniversaries, including Dinner, Bed & Breakfast.
• Support for The Brain Charity, helping those with neurological conditions.
• Employee Assistance Programme — free, confidential advice available 24/7 for you and your family.

Our Sustainability Goals include:

• 100% renewable electricity, mainly from UK Wind Farms.
• Recycling at least 70% of hotel waste, driven by staff efforts and our Sustainability Council.
• Chemical-free cleaning systems in bedrooms and public areas, with eco-friendly kitchen systems.
• Volunteering for sustainable charities, two days per year, on full pay.

Interested? Click Apply Now

Frasers Hospitality, Malmaison, and Hotel du Vin are equal opportunities employers and welcome applications from all qualified persons regardless of race, sex, disability, religion/belief, sexual orientation, or age.