Restaurant Supervisor (Full-time)

Accor Hotels; ST Andrews; On-site; GBP 25,000 - 30,000; Full time

Job summary

A leading luxury hotel in St Andrews seeks a Restaurant Supervisor to oversee operations, enhance guest experiences, and lead a dynamic team. Ideal candidates will possess strong communication skills and a commitment to high customer service standards. Join us to grow your career in a prestigious environment with numerous development opportunities and benefits.

Benefits

Staff shuttle service to/from St Andrews

Gratuities on top of salary

Opportunities for development

Complimentary staff canteen

50% off dining

Employee rates for Spa treatments

Access to gym and pool services

On-the-job training

Regular social events

Access to PressReader

Qualifications

• Eligible to work in the UK.

Responsibilities

• Supervise restaurant operations and team performance.
• Handle guest inquiries and complaints.
• Ensure compliance with health and safety standards.

Skills

Positive attitude

Good communication skills

Customer service

Flexibility

Job description

Company Description

Fairmont St. Andrews encapsulates luxury, and this experience begins and ends with our colleagues. Fairmont St Andrews is one of Scotland’s most iconic five-star luxury hotels and resorts in the home of golf.

Our 213-bedroom property is located on the outskirts of St Andrews, boasting 2 championship golf courses and an award-winning spa and leisure facility. With multiple food and beverage venues on site, including our two AA Rosette Restaurant, St Andrews Clubhouse & Grill - serving the finest Scottish steak and seafood, we are able to offer our guests a world-class experience for dining and leisure activities, right here on property.

Within 20 minutes from Leuchars Railway station and 35 minutes from Dundee, we are an easy commute from numerous Scottish destinations.

Job Description

As Restaurant Supervisor, you will be supervising and delivering operations smoothly and efficiently while creating memorable experiences for our guests and colleagues.

If you are an ambitious Food & Beverage professional looking to develop your leadership skills and passionate about guiding your team to success, then we are looking for you!

What you will be doing:

• Monitor, observe, and assist in evaluating team member performance
• Take responsibility for the restaurant during the shift, allocating team members their duties and monitoring the smooth running of the outlet
• Have additional responsibilities within the outlet outside of the shift, such as scheduling, incentives for sales, training, etc.
• Support and assist team members in handling guest inquiries and requests and in resolving guest complaints
• Ensure compliance with health, safety, sanitation, and alcohol awareness standards
• Assist in monitoring inventory and inventory control
• Attend to all guest requests, constantly anticipating guests' needs, and remain in the outlet at all times during service
• Ensure LQA and Fairmont Standards are met at all times
• Other duties as assigned

Qualifications

To successfully fill this role, you should maintain the attitude, behaviors, skills, and values that follow:

• Positive attitude
• Good communication skills
• Committed to delivering high levels of customer service
• Excellent grooming standards
• Flexibility to respond to a range of different work situations
• Eligible to work in the UK

Additional Information

• Staff shuttle service to/from St Andrews
• Gratuities on top of salary and TRONC
• Opportunities for development and growth across Accor properties worldwide
• Complimentary staff canteen
• 50% off dining in our Food and Beverage outlets
• Employee rates for Spa treatments and green fees
• Access to gym and pool services
• Growth opportunities
• On-the-job training
• Regular social events
• Access to PressReader