Reception Supervisor

Malmaison; Brighton; On-site; GBP 17,000 - 22,000; Full time

Benefits offered by this job

Apprenticeship scheme

Career progression

Employee perks

Job summary

Hotel du Vin Brighton is seeking a friendly Reception Supervisor to lead the front desk team. You will greet guests, handle check-in/check-out, and ensure a flawless arrival and departure experience in a warm, professional environment.

The role offers an hourly rate of £13.53 with strong progression potential through our apprenticeship scheme and internal development opportunities within the Malmaison brand.

Qualifications

• Natural hospitality charm and passion for service.

Responsibilities

• Greet guests and manage check-in/check-out at reception.
• Assist guests with queries and requests to ensure a memorable stay.
• Maintain high service standards and warmth at the reception desk.
• Support onboarding and progression within the reception team.

Skills

Hospitality

Customer service

Guest experience

Team leadership

Communication

Problem solving

Job description

Reception Supervisor, Hotel Du Vin

Rate of Pay / Hours: £13.53 per hourType of Contract: Full-TimeLocation: Hotel du Vin Brighton

We are looking for a friendly, passionate and energetic Reception Supervisor to join the team at Hotel du Vin.

You will be the face of our hotel, get paid for doing what you love, get loads of perks and benefits, learn something new and make a career for life with Hotel Du Vin.

You must have a natural hospitality charm and a passion for service. You will strive to make our guests experience with Hotel du Vin the best it can be whilst dealing with queries of all shapes and sizes.

As Reception Supervisor you and the reception team are the first and last people our guests see, you set the tone for the visit and you can ensure that everything has gone above and beyond before they leave.

High standards will be second nature to you? You love people and making guests smile everyday knowing you have delivered celebrity service? You want to be part of something different, working with the best food, drink and a brand you will be proud of?

At Hotel du Vin we create memories that the guest will never forget. This could be the next step for you into a Supervisory position within Hotel Du Vin – we actively encourage internal development and progression, Onwards and Upwards.

We actively encourage internal development and progression and Malmaison is on target to have 100 new apprentices in the business by year end. Candidates for this position would be given the opportunity to enroll on our apprenticeship scheme after they have completed their probationary period.