Reception Supervisor - Lead Front Desk & Team Growth

Larksfield and Arlesey Medical Partnership; Birtley; Sur place; GBP 24 000 - 32 000; Plein temps

Résumé du poste

Larksfield and Arlesey Medical Partnership is seeking an experienced Reception Supervisor to lead and develop the front-of-house team across two sites. The role supports the Reception Lead in staffing, training and performance management while maintaining patient-focused service.

You will work within a busy GP practice, ensuring high standards of confidentiality, customer service and efficient appointment management, with opportunities to drive continuous improvement and staff development.

Qualifications

• GCSE qualifications or equivalent are required.
• Experience in GP practice or healthcare setting is advantageous.
• Experience supervising staff and managing rotas is desirable.

Responsabilités

• Support the Reception Lead with the day-to-day running of the reception department.
• Deputise for the Reception Lead during periods of absence.
• Lead and motivate the reception team, promoting a positive, supportive and professional working environment.
• Provide day-to-day support, advice and guidance to reception staff.
• Assist with staff rotas, annual leave requests and ensuring appropriate staffing levels.
• Support the recruitment, induction and training of new reception staff.
• Deliver ongoing coaching and development for existing team members, identifying training needs where appropriate.
• Monitor staff performance and provide constructive feedback, escalating concerns to the Reception Lead where necessary.
• Support the management of staff attendance, conduct and capability in conjunction with the Reception Lead and Practice Management Team.
• Ensure reception processes are carried out efficiently and consistently across the team.
• Promote excellent standards of patient care, ensuring patients receive a courteous, professional and compassionate service at all times.
• Deal with patient queries and complaints sensitively, escalating where appropriate.
• Ensure confidentiality and GDPR requirements are maintained at all times.
• Support the implementation and monitoring of practice policies, procedures and operational protocols.
• Assist with the implementation of service improvements and new ways of working.
• Encourage effective communication and teamwork across all departments.
• Identify operational issues and raise these with the Reception Lead or Practice Management Team.
• Support the monitoring of reception performance, identifying opportunities to improve patient care, patient access and the overall patient experience.
• Greeting patients and visitors.
• Booking, cancelling and amending appointments.
• Registering new patients.
• Processing prescription requests in line with practice procedures.
• Managing clinical correspondence and workflow as appropriate.
• Using SystmOne and other practice systems accurately.
• Maintain accurate records and complete administrative tasks within agreed timescales.
• Participate in practice meetings, training and mandatory learning.
• Undertake any other reasonable duties appropriate to the role as requested by the Reception Lead or Practice Management Team.

Connaissances

Communication

Leadership

Organisational skills

Customer service

Confidentiality & GDPR

Formation

GCSE qualifications or equivalent

Health and social care qualification

Outils

SystmOne

Description du poste

Larksfield and Arlesey Medical Partnership is seeking an experienced Reception Supervisor to lead and develop the front-of-house team across two sites. The role supports the Reception Lead in staffing, training and performance management while maintaining patient-focused service.

You will work within a busy GP practice, ensuring high standards of confidentiality, customer service and efficient appointment management, with opportunities to drive continuous improvement and staff development.