Reception Supervisor & Duty Manager: Premium Experience

David Lloyd Leisure Ltd.; West of England; Hybrid; GBP 26,000 - 35,000; Full time

Benefits offered by this job

Free club membership for you and your 

50% discount on food and drinks

Discounts on swimming, tennis lessons,

Career advancement through training

Wagestream app: get paid on demand

Benefits suite access

Job summary

David Lloyd Leisure is seeking a personable Reception Supervisor to lead the Reception team and act as Duty Manager, ensuring a premium experience for members face to face and by phone.

You will mentor colleagues, uphold service excellence in a fast‑paced, welcoming environment, and contribute to an inclusive club culture across Bristol Westbury and beyond.

Benefit from paid on-demand salary options, free membership for you and family, and career development opportunities.

Qualifications

• Has experience managing a customer service led team.
• Excellent communication and collaboration skills.
• Able to work in a fast-paced environment.

Responsibilities

• Lead and mentor the Reception team to deliver service excellence.
• Act as Duty Manager and welcome members in person and by phone.
• Support management in a premium, inclusive environment.

Skills

Customer service leadership

Team management

Communication skills

Fast-paced environment

Job description

David Lloyd Leisure is seeking a personable Reception Supervisor to lead the Reception team and act as Duty Manager, ensuring a premium experience for members face to face and by phone.

You will mentor colleagues, uphold service excellence in a fast‑paced, welcoming environment, and contribute to an inclusive club culture across Bristol Westbury and beyond.

Benefit from paid on-demand salary options, free membership for you and family, and career development opportunities.