Food & beverage operations manager

Accor Hotels; St Andrews; On-site; GBP 42,000 - 54,000; Full time

Benefits offered by this job

Staff shuttle service

Free staff meals

50% dining discount

Spa and golf rates

Gym and pool access

Team socials

Job summary

Fairmont St Andrews is seeking an experienced Food & Beverage Operations Manager to lead day-to-day operations across the resort’s outlets. You will work with the Director of F&B to deliver exceptional service and guest experiences.

In this busy, multi-outlet environment you will coach and develop outlet managers, drive performance, and ensure labour, stock and costs are managed effectively while maintaining brand standards.

Qualifications

• Experience leading Food & Beverage operations across multiple outlets in a high-volume property.
• Proven ability to coach, develop and motivate outlet managers and teams.
• Strong knowledge of service standards, labour management and cost control.

Responsibilities

• Oversee day-to-day operation of all Food & Beverage outlets across the resort.
• Collaborate with Outlet Managers to maintain service standards and guest experience.
• Provide leadership during busy periods, events and peak trading times.
• Cover management across outlets during leave or absences as required.
• Support the Director of Food & Beverage with strategy and departmental performance.
• Act as hands-on leader across operations and build relationships with teams.

Skills

F&B management

Multi-outlet leadership

Coaching & development

Budgeting & cost control

Guest experience focus

Job description

Company Description

Fairmont St. Andrews encapsulates luxury and this experience begins and ends with our colleagues. Fairmont St Andrews is one of Scotland’s most iconic 5-star luxury hotels and resorts in the home of golf.

Our 213-bedroom property is located on the outskirts of St Andrews, boasting 2 championship golf courses and an award-winning spa and leisure facility. With multiple food and beverage venues on site, including our two AA Rosette Restaurant, St Andrews Clubhouse & Grill - serving the finest Scottish steak and seafood, we are able to offer our guests a world class experience for dining and leisure activities, right here on property.

Within 20 minutes from Leuchars Railway station and 35 minutes from Dundee, we are an easy commute from numerous Scottish destinations.

Job Description

We are looking for an experienced and highly organisedFood & Beverage Operations Managerto join our Food & Beverage leadership team at Fairmont St Andrews.

Working closely with theDirector of Food & Beverage, this is a key operational role supporting the successful day-to-day delivery of our Food & Beverage operations across the resort.

With a varied collection of restaurants, bars, event spaces and golf-related outlets, no two days are the same. The Food & Beverage Operations Manager will provide leadership, consistency and operational support across all areas, working alongside our Outlet Managers to ensure exceptional service standards and a seamless guest experience.

This role will also act as a key point of leadership across the department during periods of annual leave or absence, stepping into individual outlets where required to provide continuity and operational oversight.

What you will be doing

• Supporting the day-to-day operation of all Food & Beverage outlets across the resort
• Working closely with Outlet Managers to ensure consistent service standards, strong operational performance and an exceptional guest experience
• Providing operational leadership and support during busy periods, large events and peak trading times
• Providing management cover across Food & Beverage outlets during annual leave, absence or periods of operational need
• Supporting the Director of Food & Beverage with the overall performance and strategic direction of the department
• Acting as a visible and hands-on leader within the operation, building strong relationships with colleagues and managers across the resort
• Supporting Outlet Managers with team performance, engagement, training and development
• Monitoring service delivery and identifying opportunities to continuously improve the guest journey
• Supporting the effective management of labour, productivity, stock, costs and departmental expenses
• Working collaboratively with Culinary, Events, Golf, Rooms and other hotel departments to ensure a joined-up approach to the guest experience
• Deputising for the Director of Food & Beverage when required

Qualifications

Who we are looking for

We are looking for an experienced Food & Beverage leader who is comfortable operating across multiple outlets and who enjoys being at the heart of a busy operation.

You will ideally have:

• Strong previous Food & Beverage management experience within a high-volume hotel, resort or multi-outlet environment
• Experience leading teams and supporting managers across multiple operational areas
• A hands-on and flexible approach, with the confidence to step into different outlets and quickly understand operational priorities
• Strong knowledge of Food & Beverage service standards and operational best practice
• Excellent leadership, communication and relationship-building skills
• The ability to remain calm, organised and solutions-focused within a fast-paced environment
• Strong commercial awareness, with an understanding of labour management, productivity, revenue and cost control
• A genuine passion for hospitality and delivering memorable guest experiencesThe ability to coach, motivate and develop others
• Flexibility to work across a range of shifts, including evenings and weekends, in line with the needs of the operation

Additional Information

What is in it for you:

• Hassle-Free Commute – Enjoy our complimentary staff shuttle service to and from St Andrews
• Fuel for Your Day – Free, delicious meals in our dedicated staff canteen
• Savour the Savings – 50% off dining in all of our Food & Beverage outlets
• Relax & Recharge – Special employee rates on spa treatments and green fees
• Stay Active – Free access to our state-of-the-art gym and pool facilities
• Work Hard, Play Hard – Regular team socials and staff events to celebrate your success