Reception Manager

Front Services Group; City Of London; On-site; GBP 45,000 - 55,000; Full time

Job summary

Front Services Group is seeking a polished Reception Manager in London to lead a busy front-of-house operation within a prestigious financial services environment. You will supervise a reception team, ensure excellent client service, and manage meeting room bookings and visitor management.

The ideal candidate has prior leadership experience in corporate reception, preferably in financial services or professional services, and a professional, proactive approach to daily operations and stakeholder

Qualifications

• Experience supervising reception teams in corporate environments.
• Background in financial services or similar prestigious setting.
• Excellent communication and interpersonal skills.
• Professional appearance and confident demeanor.

Responsibilities

• Supervise daily reception team operations to maintain high service standards.
• Lead warm, professional welcome for clients and visitors.
• Coordinate rotas, breaks and coverage for reception.
• Train and mentor reception staff, including new starters.
• Oversee meeting room bookings and visitor management.
• Collaborate with facilities, security, catering and other departments.
• Assist with client meetings and corporate events.
• Resolve visitor or service issues calmly and efficiently.
• Maintain presentation standards across reception areas.
• Support improvements and reporting to leadership.

Skills

Leadership experience

Reception supervision

Corporate environment

Client service

Team mentoring

Tools

Microsoft Office

Meeting room systems

Visitor management systems

Job description

Reception Manager

London

£45,000 to £55,000 dep exp

Reception Manager vacancy for London Finance Firm. We are looking for an experienced Reception Supervisor / Reception Team Leader to join a prestigious financial services firm in London.

This is an excellent opportunity for someone who has previously supervised or led a corporate reception team or a highly rated 5 hotel reception* - and enjoys delivering exceptional service in a professional, fast-paced environment.

The successful candidate will be polished, personable and confident, with the ability to lead by example, support colleagues and ensure the smooth day-to-day running of a busy front-of-house operation.

Key Responsibilities

• Supervise and support the daily operations of the reception team, ensuring consistently high standards of service.
• Lead by example, providing a warm, professional and efficient welcome to clients, visitors and colleagues.
• Coordinate reception rotas, breaks and daily responsibilities to maintain appropriate coverage.
• Train, mentor and support reception team members, including new starters.
• Oversee meeting room bookings, visitor management and meeting room preparation.
• Liaise with facilities, security, catering and other internal departments to ensure seamless service delivery.
• Assist with the coordination of client meetings, corporate events and hospitality requirements.
• Manage any visitor or service-related issues calmly, professionally and efficiently.
• Maintain excellent presentation standards across reception, meeting rooms and client-facing areas.
• Support the Reception Manager or Front of House Manager with operational improvements, reporting and team performance.

Experience & Skills Required

• Previous experience as a Reception Supervisor, Reception Team Leader or Senior Receptionist with genuine team leadership responsibilities.
• A background in corporate reception, ideally within financial services, 5* hotel, banking, investment management, professional services or a similarly prestigious environment.
• Experience supervising, training and supporting reception colleagues.
• Excellent communication and interpersonal skills.
• A polished, professional appearance and a warm, approachable manner.
• Strong organisational skills, attention to detail and the ability to manage competing priorities.
• Confidence dealing with senior executives, high-profile clients and VIP visitors.
• Good working knowledge of Microsoft Office and meeting room/visitor management systems.
• A hands-on approach, with a willingness to assist the team wherever required.