Reception Supervisor

Reception; Greater London; On-site; GBP 28,000 - 38,000; Full time

Benefits offered by this job

Global career opportunities across 350

Hotel discounts for you and family

Company pension scheme

Loyalty rewards & refer-a-friend bonus

28 days' holiday

Access to e-learning platform

Perks at Work

Meals on duty

Job summary

Reception Supervisor at Meliá London oversees the daily operation of the Front Office reception. You will guide the reception team on shift, ensure adherence to brand standards, and deliver a personalised, seamless guest experience for VIP guests and other visitors.

The role requires strong leadership, excellent guest focus, and the ability to coordinate with Housekeeping and other departments. A competitive salary plus accommodation service charge is offered, with 28 days’ holiday and access to

Qualifications

• Previous supervisory experience in Front Office or a luxury hospitality environment.
• Strong leadership, communication, and organisational skills.
• Excellent guest focus with a passion for personalised service.
• Ability to manage teams on shift and maintain operational standards.
• Strong attention to detail and problem-solving skills.
• Fluency in English; additional languages are an advantage.

Responsibilities

• Supervise daily reception shifts, ensuring adequate desk coverage and smooth team organisation.
• Ensure all guests, VIPs, and The Level members are welcomed with courtesy and personalised attention.
• Oversee the execution of special requests for regular guests, VIPs, and group arrivals.
• Ensure full compliance with security, health & safety, fire, credit, and cash-handling procedures.
• Monitor room availability, overbookings, room moves, and Reserve Floor allocations in coordination with relevant departments.
• Maintain close communication with Housekeeping, Concierge, and other departments to deliver seamless service.
• Support the Reception Management team with training, implementation of new procedures, and coaching on service standards.
• Handle guest feedback and complaints promptly and professionally, escalating when required.
• Prepare and deliver thorough shift handovers, ensuring continuity between teams.

Skills

Supervisory experience

Leadership

Guest service orientation

Team management

Attention to detail

English fluency

Job description

Description

“The world is yours with Meliá”

Joining Meliá is to embark on a journey without borders, where your potential to grow, lead and inspire has no limits. It's knowing that the world is yours - that you can elevate your career across countless destinations, all while being part of one warm, supportive, and passionate family.

Reception Supervisor

Department: Front Office
Location: London, UK
Reports to: Front Office Manager / Reception Management Team
Salary: Competitive + Accommodation Service Charge

What's in it for you?

• Global career opportunities across more than 350 hotels
• Hotel discounts for you, your friends & family across the globe
• Company pension scheme
• Loyalty rewards & refer-a-friend bonus
• 28 days' holiday including bank holidays
• Access to Meliá's global e-learning platform for personal & professional development
• High-street savings through Perks at Work
• Meals on duty

Mission

As Reception Supervisor, you will supervise the daily operation of Reception, ensuring exceptional service standards for VIP guests. You will support and guide the reception team on shift, ensure operational procedures are followed, and deliver a personalised, seamless experience aligned with Meliá brand standards.

Key Responsibilities – Operational Excellence

• Supervise daily reception shifts, ensuring adequate desk coverage and smooth team organisation.
• Ensure all guests, VIPs, and The Level members are welcomed with courtesy and personalised attention.
• Oversee the execution of special requests for regular guests, VIPs, and group arrivals.
• Ensure full compliance with security, health & safety, fire, credit, and cash-handling procedures.
• Monitor room availability, overbookings, room moves, and Reserve Floor allocations in coordination with relevant departments.
• Maintain close communication with Housekeeping, Concierge, and other departments to deliver seamless service.
• Support the Reception Management team with training, implementation of new procedures, and coaching on service standards.
• Handle guest feedback and complaints promptly and professionally, escalating when required.
• Prepare and deliver thorough shift handovers, ensuring continuity between teams.

What we're looking for

• Previous supervisory experience in Front Office or a luxury hospitality environment
• Strong leadership, communication, and organisational skills
• Excellent guest focus with a passion for personalised service
• Ability to manage teams on shift and maintain operational standards
• Strong attention to detail and problem-solving skills
• Fluency in English; additional languages are an advantage

Because belonging to the great Meliá family is being VIP

At Meliá, our people are the heart of everything we do. Whether you're stepping into leadership or building on your expertise, you'll be part of a culture defined by respect, collaboration, and passion. From our newest talents to the most seasoned leaders, we are all Very Inspiring People — and that includes you.

Our Commitment to Diversity & Inclusion

We're proud to be an equal opportunity employer. We celebrate diversity and strive to create an inclusive, accessible environment for all. At Meliá, we believe our differences make us stronger and fuel innovation. We are equally committed to sustainability, building a responsible present and a better future.

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Compensation: Competitive salary