Assistant Front Office Manager

Reception; Greater London; On-site; GBP 32,000 - 45,000; Full time

Benefits offered by this job

Hotel discounts

Pension scheme

Loyalty rewards

25+ days holiday

Job summary

Meliá London is seeking an experienced Assistant Front Office Manager to support the Front Office Manager in leading the department and delivering an outstanding guest journey aligned with the ME brand philosophy.

You will drive operational excellence, personalise check-in/out, resolve guest inquiries, and collaborate with Housekeeping and other teams to maximise guest satisfaction and revenue.

Qualifications

• Minimum 2 years’ experience in a similar role within the hotel sector.
• Degree in Tourism, Hospitality, or related field (preferred)
• Advanced English (additional languages are a plus)
• Strong knowledge of hotel operations and hotel management systems
• Proficiency in Microsoft Office
• Excellent leadership, organisational, and communication skills
• Strong problem-solving and complaint-handling abilities

Responsibilities

• Lead the Front Office team in day-to-day operations.
• Ensure all reception policies, procedures and brand standards are followed.
• Guarantee prompt, personalised check-in/out experiences, including digital processes.
• Analyse and resolve guest complaints to exceed expectations.
• Maintain communication with Housekeeping and other departments.
• Oversee cash handling and enforce policies.
• Maintain accurate guest profiles to personalise future stays.
• Handle guest enquiries efficiently (in person, digital, phone).
• Promote upselling initiatives and support revenue strategies.
• Ensure Front Office environment and equipment are maintained to high standards.

Skills

Leadership

Communication

Organisation

Problem-solving

Education

Degree in Tourism or Hospitality

Tools

Hotel management systems

Microsoft Office

Job description

Description

“The world is yours with Meliá”

Joining Meliá is to embark on a journey without borders, where your potential to grow, lead and inspire has no limits. It’s knowing that the world is yours — that you can elevate your career across countless destinations, all while being part of one warm, supportive, and passionate family.

Assistant Front Office Manager

Department: Front Office
Location: London, UK
Reports to: Front Office Manager / Reception Management Team
Salary: Competitive + Accommodation Service Charge

What’s in it for you?

• Global career opportunities across more than 350 hotels
• Hotel discounts for you, your friends & family across the globe
• Company pension scheme
• Loyalty rewards & refer-a-friend bonus
• 28 days’ holiday including bank holidays
• Access to Meliá’s global e-learning platform for personal & professional development
• High-street savings through Perks at Work
• Meals on duty

Mission

As Assistant Front Office Manager, you will support the Front Office Manager in leading the department strategy, ensuring operational excellence and delivering an outstanding, personalised guest journey aligned with the ME brand philosophy. You will contribute to achieving high levels of guest satisfaction while optimising departmental performance, team engagement, and financial results.

Key Responsibilities – Operational Excellence

• Support the Front Office Manager in the day-to-day leadership of the Front Office team
• Ensure all reception policies, procedures, and brand standards are consistently followed
• Guarantee prompt, efficient, and highly personalised check-in and check-out experiences, including digital processes
• Analyse, investigate, and resolve guest complaints, exceeding expectations wherever possible
• Maintain constant communication with Housekeeping and other operational departments
• Oversee cash handling and ensure full compliance with established policies and procedures
• Maintain accurate guest profiles to personalise and elevate future stays
• Ensure all guest enquiries (in person, digital, and telephone) are handled efficiently and professionally
• Promote upselling initiatives and support Revenue strategies to maximise sales and profitability
• Ensure the Front Office environment, equipment, and supplies are maintained to the highest standard

What we’re looking for

• Minimum 2 years’ experience in a similar role within the hotel sector, ideally in a luxury lifestyle environment
• Degree or Higher Education qualification in Tourism, Hospitality, or related field (preferred)
• Advanced English (additional languages are a plus)
• Strong knowledge of hotel operations and hotel management systems
• Proficiency in Microsoft Office
• Excellent leadership, organisational, and communication skills
• Strong problem-solving and complaint-handling abilities
• Service-driven mindset with a proactive and innovative approach

Because belonging to the great Meliá family is being VIP

At Meliá, our people are the heart of everything we do. Whether you’re stepping into leadership or building on your expertise, you’ll be part of a culture defined by respect, collaboration, and passion. From our newest talents to the most seasoned leaders, we are all Very Inspiring People — and that includes you.

Our Commitment to Diversity & Inclusion

We are proud to be an equal opportunity employer. We celebrate diversity and strive to create an inclusive, accessible environment for all. At Meliá, we believe our differences make us stronger and fuel innovation. We are equally committed to sustainability, building a responsible present and a better future.