Reception Supervisor

Hilton; City of Edinburgh; On-site; GBP 23,000 - 29,000; Full time

Benefits offered by this job

Discounts on food and accommodation

Learning and progression opportunities

Friends and family rates

Employee assistance program

Leisure club access

Long service awards

Recognition awards

Refer a Friend bonus

Annual social events

Free parking

Uniform provided

Job summary

Hilton Edinburgh Carlton in Edinburgh is seeking a Reception Supervisor to join our dynamic hotel team. You will oversee front desk operations, ensure high standards of service, and act as the first impression for guests.

You will lead the reception team, maximize revenue through up-selling, stay informed on hotel products and promotions, and handle guest requests with excellence. This full-time permanent role offers great benefits and development opportunities.

Qualifications

• Passionate and willingness to learn.
• Exceptional customer service—someone who can make our guests smile.
• A true team player.
• A competent level of IT proficiency.
• The ability to multi-task and work under pressure.

Responsibilities

• Oversee the reception activities between the guest and the various hotel departments.
• Supervise the first impressions of our guests, ensuring service is delivered consistently at a high standard.
• Ensure your team has current knowledge of the hotel products, services, promotions and daily VIP/special events.
• Maximise sales revenue through up-selling.
• Manage guest requests efficiently whilst exceeding guest expectations.

Skills

Customer service

Team player

IT proficiency

Multi-tasking

Work under pressure

Job description

Location: Hilton Edinburgh Carlton, Edinburgh

Contract type: Permanent

Hours: Full Time

Posted date: 13/10/2026

We have an exciting opportunity for a Reception Supervisor to join our dynamic team. If you thrive in a fast-paced environment and are ready to excite the world of hospitality, this is the job for you!

The Person:

• Passionate and willingness to learn
• Exceptional customer service- someone who can make our guests smile
• A true team player
• A competent level of IT proficiency
• The ability to multi-task and work under pressure

The Role:

• As a reception supervisor, you will oversee the reception activities between the guest and the various hotel departments
• A reception supervisor is responsible for supervising the first impressions of our guests, ensuring service is delivered consistently at a high standard
• Ensuring your team have a current knowledge of the hotel products, services, promotions and daily VIP/special events
• Maximise sales revenue through up-selling
• Manage guest requests efficiently whilst exceeding guest expectations

The Benefits:

• Amazing discounts on food, drink and accommodation throughout the group
• Huge opportunities for Learning, Development and Progression
• Excellent rates for friends and family
• Employee Assistance Program
• Free use of the Leisure Club where applicable
• Long Service Awards
• Recognition Awards
• Refer a Friend Bonus
• Annual Social Events
• Free Parking where applicable
• Uniform provided

This Hotel is proudly managed by Klarent Hospitality.

We pride ourselves on Inspiring Leadership, Respect for our People, Commitment to Diversity & Inclusion and Encouraging Friendly Work Environments.

Klarent Hospitality operates branded hotels in key locations across the UK and Ireland. We will nurture talent and smart investment to drive superior performance and growth.

To find out more, visit .

Overlooking the Royal Mile, this modern hotel in an imposing Victorian building is a 3-minute walk from Edinburgh Waverley train station and a 9-minute walk from Edinburgh Castle. Contemporary rooms come with work stations, TVs, minifridges and free WiFi. Some have views over Arthur's Seat. There’s a grill restaurant, as well as a chic bar. Other amenities include a fitness room and 7 meeting spaces, including a ballroom with city views and seating for up to 300.