Reception Supervisor

NHS; Bradford; On-site; GBP 22,000 - 28,000; Full time

Job summary

A large GP practice in Bradford seeks a Reception Supervisor to manage patient interactions and support a busy reception team. This role involves supervising staff, handling patient inquiries, and ensuring efficient reception processes. The successful candidate will possess strong communication skills, a friendly demeanor, and relevant experience in a healthcare setting.

Qualifications

• Excellent communication skills with a friendly attitude.
• Experience in supervising a team and handling escalated issues.
• High level of knowledge of reception duties within a GP practice.

Responsibilities

• Answering calls, booking appointments, and managing patient queries.
• Supporting and training the reception team while managing day-to-day activities.
• Dealing with complex patient concerns and escalating issues when necessary.

Skills

Team supervision

Patient care

Communication

Education

GCSE grade C in English and Maths

Tools

Systmone

Job description

We are looking to recruit a new Reception Supervisor to bepart of our large reception team of 16.

The role of a supervisor is to be the first point of contactfor patients contacting the surgery and to support the reception team in theday to day running of the reception function. The supervisor will deal withescalated issue, more complex enquires and will also be the point of contactbetween the clinical and reception team.

The supervisor must present a caring, welcoming, andprofessional demeanour at all times.

You will be supported in this role by the Lead Supervisorand Operations Manager.

Working pattern:

37.5hrs per week over 4 days made up of:3 x 8am-6.30pm, 1 x 8am-4pm, 1 x day off each week.

You will expected to work across all three of our sites.

Please note, due to the nature of this role, home working is not available.

Main duties of the job

You will be professional and efficient and be able to workunder pressure at all times, welcoming patients and visitors to the practice ina friendly and professional manner. Working as part of a large reception team,you will be required to deal with patients both face to face and over thetelephone ensuring a high level of patient care is maintained at all times.

About us

We are a large training practice based at Leylands Lane,Heaton with branch surgeries at Haworth Rd, Heaton and Wrose Rd, Wrose.

Patient population of 19,000

Job responsibilities

Duties to include:

• Answering calls, booking appointments and dealing withenquires
• Speaking to and resolving escalated patient concerns andescalating to the operations manager as needed
• Supporting, training and coaching the reception team
• Managing reception rota on a day to day basis
• Assist the duty doctor will managing patient flow
• Assigning tests to clinicians
• Allocating home visits
• Amending and checking clinical rotas to support servicedelivery
• Supporting the Practice with urgent tasks
• Working with the operations manager to improve receptionprocess
• Equipment management
• Clinical room allocation
• Premises maintenance and repair (reporting and arranging)
• Follow Practice policies and procedures
• Any other reasonable task

As first point of contact for this busy GP Practice you willbe expected to be professional and efficient and be able to work under pressureat all times, welcoming patients and visitors to the practice in a friendly andprofessional manner. Working as part of a large reception team, you will berequired to deal with patients both face to face and over the telephoneensuring a high level of patient care is maintained at all times.

Person Specification

Qualifications

• GCSE grade C (or equivalent) in English and Maths

Experience

• - A high level of knowledge of reception duties within a GP practice.
• - A good understanding of Systmone.
• - A friendly, approachable and positive nature.
• Experience of supervising a team

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.