Customer Service Team Leader

Sewell Moorhouse Recruitment; Bradford; On-site; GBP 25,000 - 35,000; Full time

Job summary

A growing business in Bradford is seeking an experienced Customer Service Team Leader to enhance their customer service operations. This key role involves managing a team, handling complex queries, and ensuring quality support, within a modern office environment that promotes long-term growth.

Benefits

Modern office location

Excellent long-term progression opportunities

Supportive environment and friendly team

Qualifications

• 3+ years experience in customer service, ideally in team leader/managerial role.
• Strong customer service and communication skills required.
• Ability to work under time constraints.

Responsibilities

• Manage the customer service team and be the first point of contact for complex queries.
• Involved in claims and complaint handling.
• Issuance of documentation and data handling.

Skills

Customer service

Communication

Attention to detail

Time management

Job description

Sewell Wallis is working with a well-established, growing West Yorkshire business based in the Bradford area, which is currently looking for an experienced Customer Service Team Leader to join the business and support the customer service team.

As Customer Services Team Leader, you will play a key role within the Customer Services Team. You will use your experience and expertise to be the first point of contact for complex and technical queries of the team and will provide additional support to the Customer Care and Quality Manager and Customer Services Manager.

What will you be doing?

• Call Centre Management
• Claims Handling
• Complaint Handling
• Call Handling
• Data Handling
• Issuance of documentation

What skills are we looking for?

• 3 or more years' experience within customer service, ideally within a team leader/managerial role
• Strong customer service and communication skills
• Strong attention to detail
• Ability to work under time constraints and meet deadlines

What's on offer?

• Modern office located near good transport links
• Excellent long-term progression opportunities
• Supportive environment and friendly team

Interested candidates should send their CV, quoting the reference, and specify where they saw this advertisement. For more information, contact Becky Gibson. Due to high application volumes, if you do not hear within seven days, your application has been unsuccessful. Sewell Wallis is a specialist recruitment company offering permanent, temporary, and interim support in accounting, finance, HR, and business support roles. We have offices in Sheffield and Leeds, covering South Yorkshire, West Yorkshire, and Manchester. Visit our website for more details on available positions.