Reception - Shift Leader

Royal Garden Hotel Limited; Greater London; On-site; GBP 22,000 - 28,000; Full time

Job summary

Royal Garden Hotel Limited in London, United Kingdom, seeks a Reception - Shift Leader to welcome guests, answer calls, and register arrivals with accuracy while delivering personalised service.

You will coordinate with Rooms Division and provide Night Reception coverage on a rota, upholding standards and adapting to diverse guests and situations.

Qualifications

• Hotel PMS experience is required, Opera PMS preferred.
• Ability to work well under pressure.
• Adaptability to diverse guests and colleagues.
• Be organised and plan accordingly.

Responsibilities

• Answer all incoming calls promptly and professionally, addressing enquiries or directing calls as appropriate.
• Welcome all guests warmly and courteously, using their name whenever possible to create a personalised experience.
• Accurately register guests upon arrival, verifying details and ensuring compliance with hotel and legal requirements.
• Foster a welcoming and professional atmosphere throughout the guest stay, capturing guests’ preferences to personalise interactions.
• Take and process room reservations when required.
• Handle guest enquiries, requests, and complaints efficiently and professionally, ensuring prompt resolution or escalation.
• Coordinate with Rooms Division teams, especially Guest Services, for VIP arrivals, room moves and guest room readiness.
• Provide Night Reception coverage on a rota basis, maintaining continuity of guest service and standards.

Skills

Guest service

Communication

Under pressure

Organisation

Tools

Opera PMS

Job description

The Reception - Shift Leader is responsible for welcoming and assisting all hotel guest.

• Answer all incoming calls promptly and professionally, addressing enquiries or directing calls as appropriate
• Welcome all guests warmly and courteously, using their name whenever possible to create a personalised experience
• Accurately register guests upon arrival, verifying details and ensuring compliance with hotel and legal requirements
• Foster a welcoming and professional atmosphere throughout the guest stay ensuring you capture guests’ preferences to personalise each interaction
• Take and process room reservations when required
• Handle guest enquiries, requests, and complaints efficiently and professionally, ensuring prompt resolution or appropriate escalation
• Coordinate closely with all Rooms Division teams, especially Guest Services, regarding VIP arrivals, room moves, and guest room readiness
• Provide Night Reception coverage on a rota basis, ensuring continuity of guest service and operational standards

If you’re our ideal Reception - Shift Leader, you will have;

• Hotel PMS experience, ideally Opera PMS
• Ability to work well under pressure
• Ability to adapt to different and diverse guests and colleagues
• Be organised and plan accordingly

Reception - Shift Leader • London, UK

Full-time +1