Reception - Security Officer

Bidvest Noonan; Greater London; On-site; GBP 22,000 - 27,000; Full time

Benefits offered by this job

Uniform provided

Paid holidays

Pension plan

Ongoing training

Progression opportunities

Employee Benefits Platform

Job summary

Bidvest Noonan seeks a Front of House Receptionist to serve at our client's premises. You will provide an efficient, polite and welcoming reception for telephone and personal callers to The Mall management suite, delivering high-quality customer service to clients and service users.

The role requires excellent timekeeping, professional presentation and the ability to communicate clearly at all levels, remaining calm in emergencies.

Qualifications

• Previous receptionist or front desk experience.
• Calm under pressure with strong communication.
• Professional appearance and punctuality.

Responsibilities

• Develop excellent relationships with retailers and mall management.
• Ensure high levels of customer service and timely responses to queries.
• Answer all calls promptly and direct to appropriate parties.
• Keep reception area tidy and ensure information leaflets are available.
• Support mall management and team during emergencies.

Skills

Customer service

Communication

Teamwork

Punctuality

Job description

A fantastic opportunity has arisen within Bidvest Noonan for a Front of House Receptionist, who will work at our client’s premises. This is a high-profile Front of House Receptionist position; you therefore must be able to demonstrate and deliver high quality and excellent customer service to both our clients and service users.

The receptionist is required to provide an efficient, effective, and professional service. Excellent timekeeping is essential.

Purpose of Role

To provide an efficient, polite and welcoming reception service, for both telephone and personal callers to The Mall management suite

Key Accountabilities

• Do you have previous experience in a similar position?
• Do you have a calm personality and be capable of controlling all situations?
• Are you proactive, hardworking, and professional by nature?
• Are you able to work independently, but also an effective member of a team?
• Are you able to communicate effectively at all levels?
• Can you demonstrate the ability to think and act quickly in emergencies or under pressure?
• Do you have good communication skills with the ability to deliver clear verbal and written reports where necessary?
• Do you maintain a high standard of personal presentation, appearance and attitude?
• Do you high standards of both punctuality and attendance to ensure team effectiveness and availability?

Client responsibilities and Duties

• To develop excellent relationships with all retailers, mall management and external contractors and suppliers
• To ensure the delivery of a high level of customer service
• To ensure all telephone calls, both incoming and outgoing, are dealt with in a timely, efficient and polite manner to ensure all queries are dealt with promptly and efficiently.
• To ensure the reception area is tidy and well presented at all times, and that sufficient information leaflets etc are always available.
• To maintain an up to date out of hours contact telephone list.
• To ensure a high level of communication is maintained with all relevant individuals within The Mall
• Support the mall management team during any centre emergency procedures.
• Manage all aspects of the car park staff and tenant parking on behalf of Reef.
• Manage the centre’s lost & found property.
• Support the commercial manager on queries relating to new enquires and vending
• Support the marketing team with all community activities.
• Update Centre touchpoints including Baby changing board and job board.
• Demonstrate a customer-focused attitude
• Display an outstanding level of customer focus and understand the reasons for it
• Ability to take responsibility for problems that client staff and visitors may have Excellent oral and written communication skills
• Display the highest standard of personal presentation to maintain the image of Bidvest Noonan and the client
• Carry out all reception duties as agreed with the site and as stated in the Assignment Instructions
• Respond to all incidents
• Full uniform supplied
• Paid holidays
• Pension plan
• On-going training
• Progression opportunities
• Employee Benefits Platform which give you access to savings at big retailers via Discounts/Cash back and Shopping Cards

About Us

‘For nearly 50 years, we’ve played a vital role in helping our customers succeed. Built on strong, long‑standing relationships, our business is powered by people who are deeply connected to the communities where we live and work.

Our purpose guides every action and decision we make, “to proudly create safer and healthier communities today, for tomorrow.” It reflects who we are, what we stand for, and the impact we strive to make every day.

Across our team of 27,000 dedicated professionals from 157 countries, that purpose comes to life through commitment, care, and a shared responsibility to the people we serve—now and for generations to come. 'When you join Bidvest Noonan, you’re joining a team where your work has real impact, where your career can grow, where you belong, and where you help shape a safer, healthier future for us all.’