Reception/Outpatient Administrator

Nuffield Health Brentwood; Chester; On-site; GBP 21,000 - 29,000; Full time

Benefits offered by this job

Free gym membership

Health assessments

Retail discounts

Pension options

Job summary

Nuffield Health Chester Hospital is recruiting a Receptionist/Outpatient Administrator for a permanent, full-time role. The position offers a salary of £25,038 per annum and a 37.5-hour week, working within our Chester Hospital facility.

You will handle reception duties and outpatient administration to support smooth patient care and efficient department operations. Ideal candidates will have solid communication and IT skills, with experience in healthcare administration or reception.

Qualifications

• Experience in healthcare administration or reception is preferred.
• Strong communication and IT skills are essential.
• Ability to explain sensitive information clearly and calmly.

Responsibilities

• Help people feel comfortable when they visit your department.
• Use empathy and customer service skills to build positive relationships.
• Answer the phone, deal with enquiries and book appointments.
• Welcome patients in person, directing them to the appropriate changing or waiting rooms.
• Work closely with colleagues to ensure the department runs smoothly.
• Prepare clinical paperwork, referral forms, charge sheets, and terms and conditions.

Skills

Communication

Empathy

IT skills

Phone & customer service

Appointment booking

Reception experience

Job description

Receptionist/Outpatient Administrator

Chester Hospital | Permanent | Full time

Salary £25,038.00 per annum

37.5 hours per week

Nuffield Health is the UK’s largest Healthcare Charity. From our innovative healthcare and leisure facilities to our community access programmes, we’re committed to building a healthier nation. Inside our award-winning hospitals, this starts with commitment to quality and the highest standards of patient care. It starts with you.

As a Receptionist/Outpatient Administrator at our hospital, you’ll have great communication, IT and keyboard skills. You’re also able to explain sensitive or complicated information in a way that’s clear, sympathetic and easy to understand. Ideally, you have experience of working in healthcare administration or on reception.

As a Receptionist/Outpatient Administrator, you will:

• Help people feel comfortable when they visit your department
• Use your empathy and customer service skills to build positive relationships
• Answer the phone, deal with enquiries and book appointments
• Welcome patients in person, directing them to the appropriate changing or waiting rooms
• Work closely with colleagues to ensure the department runs smoothly
• Prepare clinical paperwork, referral forms, charge sheets, and terms and conditions

Helping you feel good.

We want you to love coming to work, feeling healthy, happy and valued. That’s why we’ve developed a benefits package with you in mind. Here, you can choose from a range of fitness, lifestyle, health and fitness wellbeing rewards, such as free gym membership, health assessments, retail discounts and pension options. At Nuffield Health, we take care of what’s important to you.

Join Nuffield Health and create the future you want, today.

It starts with you.