Receptionist

Nuffield Health Guildford Hospital; Guildford; On-site; GBP 23,000 - 28,000; Full time

Benefits offered by this job

Free gym membership

Health assessments

Pension options

Retail discounts

Job summary

Nuffield Health Guildford Hospital is seeking a Receptionist to join our team on a full-time basis. The role involves welcoming patients, handling enquiries, booking appointments and supporting clinical staff in a busy hospital environment.

You will need excellent communication and IT skills, with experience in healthcare administration or reception preferred. The position offers a supportive team and opportunities to develop in a leading healthcare charity.

Qualifications

• Excellent communication and customer service skills.
• Experience in healthcare administration or reception is preferred.
• Ability to explain sensitive information clearly and empathetically.

Responsibilities

• Help people feel comfortable when they visit your department
• Use empathy and customer service to build positive relationships
• Answer the phone, handle inquiries and book appointments
• Welcome patients in person and direct them to changing or waiting areas
• Work with colleagues to ensure the department runs smoothly
• Prepare clinical paperwork, referral forms, charge sheets, and terms and conditions

Skills

Communication skills

IT skills

Keyboard skills

Tools

IT systems

Job description

Guildford Hospital | Customer | Permanent | Full time |
£25,545 per annum
37.5 hours per week-
: Monday to Friday alternating between 07:00-15:00, 11:00-19:00 and 13:00-21:00, working 1:4 weekends Saturday 07:00-17:00, Sunday 09:00-14:00
As the UK’s largest Healthcare Charity, we’re here to help look after the wellbeing of the nation. And as the face of Nuffield Health, you’ll help people feel at ease and find their way to where they’re meant to be. If you’re sensitive to people’s needs and passionate about exceptional service, it starts with you.
As a Receptionist at our hospital, you’ll have great communication, IT and keyboard skills. You’re also able to explain sensitive or complicated information in a way that’s clear, sympathetic and easy to understand. Ideally, you have experience of working in healthcare administration or on reception.
As a Receptionist, you will:

• Help people feel comfortable when they visit your department
• Use your empathy and customer service skills to build positive relationships
• Answer the phone, deal with enquiries and book appointments
• Welcome patients in person, directing them to the appropriate changing or waiting rooms
• Work closely with colleagues to ensure the department runs smoothly
• Prepare clinical paperwork, referral forms, charge sheets, and terms and conditions

Helping you feel good.
We want you to love coming to work, feeling healthy, happy and valued. That’s why we’ve developed a benefits package with you in mind. Here, you can choose from a range of fitness, lifestyle, health and fitness wellbeing rewards, such as free gym membership, health assessments, retail discounts and pension options. At Nuffield Health, we take care of what’s important to you.Join Nuffield Health and create the future you want, today.
It starts with you.