Patient Experience Coordinator – Outpatient Reception

Nuffield Health Brentwood; Chester; On-site; GBP 21,000 - 29,000; Full time

Benefits offered by this job

Free gym membership

Health assessments

Retail discounts

Pension options

Job summary

Nuffield Health Chester Hospital is recruiting a Receptionist/Outpatient Administrator for a permanent, full-time role. The position offers a salary of £25,038 per annum and a 37.5-hour week, working within our Chester Hospital facility.

You will handle reception duties and outpatient administration to support smooth patient care and efficient department operations. Ideal candidates will have solid communication and IT skills, with experience in healthcare administration or reception.

Qualifications

• Experience in healthcare administration or reception is preferred.
• Strong communication and IT skills are essential.
• Ability to explain sensitive information clearly and calmly.

Responsibilities

• Help people feel comfortable when they visit your department.
• Use empathy and customer service skills to build positive relationships.
• Answer the phone, deal with enquiries and book appointments.
• Welcome patients in person, directing them to the appropriate changing or waiting rooms.
• Work closely with colleagues to ensure the department runs smoothly.
• Prepare clinical paperwork, referral forms, charge sheets, and terms and conditions.

Skills

Communication

Empathy

IT skills

Phone & customer service

Appointment booking

Reception experience

Job description

Nuffield Health Chester Hospital is recruiting a Receptionist/Outpatient Administrator for a permanent, full-time role. The position offers a salary of £25,038 per annum and a 37.5-hour week, working within our Chester Hospital facility.

You will handle reception duties and outpatient administration to support smooth patient care and efficient department operations. Ideal candidates will have solid communication and IT skills, with experience in healthcare administration or reception.