Reception Staff

Fuller's; Greater London; On-site; GBP 17,000 - 21,000; Full time

Benefits offered by this job

Discount on food & drink for you and a

Weekly tips paid on top of hourly pay

Hotel stays at Fuller’s properties

My Fuller’s benefits platform access

Healthcare Cash Plan after one year

Full induction and training

Wagestream earnings access

Job summary

Fuller’s The Chamberlain in London is seeking a friendly Receptionist to welcome guests and manage check-ins during busy periods. You will handle guest enquiries with professionalism and maintain smooth front desk operations.

Join a team that values diversity, offers training and a range of staff benefits, including staff discounts, Wagestream access and annual bonus considerations. This role provides a path across Fuller’s pubs and hotels.

Responsibilities

• Create a welcoming and positive first impression for guests arriving at the hotel.
• Manage check-ins efficiently, especially during busy periods.
• Handle various enquiries from guests with professionalism and attentiveness.
• Utilise IT systems effectively to manage reservations and guest information.
• Possess strong interpersonal skills and prioritise guest satisfaction.

Job description

Join Fuller’s: Where the true you thrives and diversity is embraced. At Fuller’s we don't just offer jobs, we invite you to celebrate your authentic self. Our four core values – doing things the right way, being part of the family, celebrating individuality and always asking what’s next? – define the essence of who we are.

Fuller’s flagship London hotel, The Chamberlain offers four-star, AA-rated accommodation near Tower Bridge. There are 64 rooms, a bar and restaurant, and a steady stream of tourist and business visitors all year round.
Having recently had an extensive refurbishment, this pub and hotel is looking stunning!!

What we can offer you:

• An exciting variety of career paths: Explore a wide range of roles and career paths across our pubs and hotels.
• Supportive environment: We put people first and strive for a collaborative and trusting atmosphere where everyone is valued.
• Continuous growth: Engage in learning and development programs to fuel your personal and professional growth.
• 25% discount on food and drink, across all our pubs and hotels for you and your friends and family. Increasing to 30% after one year, 35% after three years and 40% after five years.
• A fair share of tips, paid on top of your hourly pay and paid on a weekly basis.
• Discounted hotel stays at hotels in the Fuller’s Family
• Access to ‘My Fuller’s’ – our online benefits platform where you can make savings at 100s of retailers and access discounted gym memberships, cinema tickets and much more.
• Healthcare Cash Plan – after one year with us you will have access to a 24-hour GP service and the ability to claim your money back for dentist and eyecare appointments.
• Full induction and training
• The option to receive up to 35% of your earnings as you earn them with Wagestream. This means you won’t always need to wait until payday.

What we look for in a Receptionist:

• Create a welcoming and positive first impression for guests arriving at the hotel.
• Manage check-ins efficiently, especially during busy periods.
• Handle various enquiries from guests with professionalism and attentiveness.
• Utilise IT systems effectively to manage reservations and guest information.
• Possess strong interpersonal skills and prioritise guest satisfaction.