Reception Staff

The White Swan, Stratford-upon-Avon; Stratford-upon-Avon; On-site; GBP 12,000 - 18,000; Full time

Benefits offered by this job

Food & drink discount 25%

Tips paid weekly

Discounted hotel stays

Healthcare cash plan

Induction and training

Wagestream access

Job summary

The White Swan, Stratford-upon-Avon, part of Fuller’s, is seeking a friendly receptionist to welcome guests and manage check-ins for a busy pub-hotel. You will handle guest enquiries, assist with reservations, and ensure a smooth front-desk operation in a historic setting.

We offer training, a supportive team, and benefits through Fuller’s, with opportunities to grow across our pubs and hotels. Your role will contribute to a warm, memorable guest experience.

Qualifications

• Welcoming guests and creating a positive first impression.
• Efficiently managing check-ins during busy periods.
• Proficient use of IT/reservation systems for guest data.

Responsibilities

• Manage guest check-in/out and enquiries with professionalism.
• Maintain smooth front-desk operations during peak times.
• Utilise hotel IT systems to update reservations and guest records.
• Deliver excellent guest service to ensure a welcoming experience.

Skills

Guest welcome

Check-in / check-out

Reservation systems

Interpersonal skills

Job description

Join Fuller’s: Where the true you thrives and diversity is embraced. At Fuller’s we don't just offer jobs, we invite you to celebrate your authentic self. Our four core values – doing things the right way, being part of the family, celebrating individuality and always asking what’s next? – define the essence of who we are.

A historic place, recently renovated, The White Swan offers a high standard of accommodation to Stratford-upon-Avon tourists. There are 41 bedrooms, a busy bar and restaurant, and function rooms popular for private parties and wedding receptions.
We're a friendly team who enjoy serving our brilliant guests.

What we can offer you:

• An exciting variety of career paths: Explore a wide range of roles and career paths across our pubs and hotels.
• Supportive environment: We put people first and strive for a collaborative and trusting atmosphere where everyone is valued.
• Continuous growth: Engage in learning and development programs to fuel your personal and professional growth.
• 25% discount on food and drink, across all our pubs and hotels for you and your friends and family. Increasing to 30% after one year, 35% after three years and 40% after five years.
• A fair share of tips, paid on top of your hourly pay and paid on a weekly basis.
• Discounted hotel stays at hotels in the Fuller’s Family
• Access to ‘My Fuller’s’ – our online benefits platform where you can make savings at 100s of retailers and access discounted gym memberships, cinema tickets and much more.
• Healthcare Cash Plan – after one year with us you will have access to a 24-hour GP service and the ability to claim your money back for dentist and eyecare appointments.
• Full induction and training
• The option to receive up to 35% of your earnings as you earn them with Wagestream. This means you won’t always need to wait until payday.

What we look for in a Receptionist:

• Create a welcoming and positive first impression for guests arriving at the hotel.
• Manage check-ins efficiently, especially during busy periods.
• Handle various enquiries from guests with professionalism and attentiveness.
• Utilise IT systems effectively to manage reservations and guest information.
• Possess strong interpersonal skills and prioritise guest satisfaction.