Reception Manager (Maternity Cover)

Aethos; Greater London; On-site; GBP 28,000 - 36,000; Full time

Benefits offered by this job

Wellbeing app access

Financial wellbeing support (Stream)

33 days holiday

Learning & development programmes

Overnight guest experience at Aethos

Mental Health First Aiders

Season Ticket Loan

Cycle to Work

Discounted Gym memberships

Festive and summer events

Job summary

MITSU in London Shoreditch is seeking a Reception Manager for a 12-month fixed-term maternity cover. You will be the first and last contact for guests, delivering exceptional service and making guests feel at home.

Lead the reception team, coordinate with other hotel departments, and deliver personalised care to guests while empowering yourself to solve problems and improve experiences.

Responsibilities

• Manage the reception team.
• Assist guests with arrival/departure and guest journey.
• Keep up to date with internal events and hotel information.
• Deliver authentic, personalised care to guests.
• Collaborate with other departments to improve service.
• Handle guest feedback and act as a problem-solver.

Job description

MITSU - Where East London Meets East Tokyo

MITSU is a restaurant born from the collision of East London’s vibrance and creativity with East Tokyo’s neighborhood izakayas. MITSU cuisine blends the authentic Japanese craft of Robata fire and razor-sharp technique with the energy and attitude of Shoreditch - all designed to be enjoyed together.

The izakaya bar brings high energy with crafted cocktails and daily vinyl and DJ sets to toast the night with flowing sake and mizuwari tankards. Transport yourself into an experience - whether it’s post-work drinks, laid-back lunches, refined dining, or late-night revelry. We also have a couple more surprises we can’t wait to share with you.

MITSU: the conversation between two cities - where tradition meets edge - sparks will fly.

BENEFITS OF JOINING OUR TEAM

• Access to Wellable – a physical wellbeing app including company wide challenges.
• Financial wellbeing support, including access to Stream.
• Up to 33 days holiday a year (increasing with length of service).
• Exciting learning and development programmes to help progress your career, including apprenticeships and career mapping.
• An amazing overnight Guest Experience here at Aethos London Shoreditch for you and a guest
• Mental Health First Aiders within the team to offer tailored support.
• Season Ticket Loan, Cycle to Work and discounted Gym memberships.
• Celebrations of success, peer recognition and monthly gifting.
• Annual festive and summer social events, charity fundraising days and committees to join, including paid volunteering days.

THE ROLE

As a Reception Manager, you will be responsible for wowing our guests with exceptional service and making them feel at home as the first and last point of contact. This position is a 12-month fixed-term maternity cover.

Your tasks will include but will not be limited to:

• Manage the reception team.
• Assist guests with arrival/departure as well as any other aspects of the guest journey.
• Keeping up to date with internal events, restaurant information, and hotel product knowledge.
• Deliver authentic and personalised care to our guests, straight from your heart.
• Work in synergy with other departments across the hotel – we’re stronger together.
• Handle/relay any guest feedback and do not be afraid to be empowered as a problem-solver.

ABOUT YOU

• This role is a 12-month fixed-term maternity cover, so we are looking for someone ready to step confidently into the position and make an impact from day one.

• Shine with confidence and bring positive energy to every interaction.

• Work well in a team environment that values supporting one another.

• Have meticulous attention to detail and excellent organisational skills.

• Have great communication skills, a sense of humour and a welcoming smile.

• Have a strong understanding of what it takes to provide outstanding levels of guest service.

All applicants must be eligible to live and work in the United Kingdom. Documented evidence of eligibility will be required.