Guest Experience Lead (Reception Manager) 12-Month FTC

Aethos; Greater London; On-site; GBP 28,000 - 36,000; Full time

Benefits offered by this job

Wellbeing app access

Financial wellbeing support (Stream)

33 days holiday

Learning & development programmes

Overnight guest experience at Aethos

Mental Health First Aiders

Season Ticket Loan

Cycle to Work

Discounted Gym memberships

Festive and summer events

Job summary

MITSU in London Shoreditch is seeking a Reception Manager for a 12-month fixed-term maternity cover. You will be the first and last contact for guests, delivering exceptional service and making guests feel at home.

Lead the reception team, coordinate with other hotel departments, and deliver personalised care to guests while empowering yourself to solve problems and improve experiences.

Responsibilities

• Manage the reception team.
• Assist guests with arrival/departure and guest journey.
• Keep up to date with internal events and hotel information.
• Deliver authentic, personalised care to guests.
• Collaborate with other departments to improve service.
• Handle guest feedback and act as a problem-solver.

Job description

MITSU in London Shoreditch is seeking a Reception Manager for a 12-month fixed-term maternity cover. You will be the first and last contact for guests, delivering exceptional service and making guests feel at home.

Lead the reception team, coordinate with other hotel departments, and deliver personalised care to guests while empowering yourself to solve problems and improve experiences.