Client Experiance & Reception Manager

Office Angels; City Of London; On-site; GBP 40,000 - 45,000; Full time

Job summary

A dynamic financial institution in the City of London seeks a Client Experience & Reception Manager to lead a small reception team. This role emphasizes providing exceptional service, managing client interactions, and fostering a collaborative work environment. Opportunities for career growth and a competitive benefits package are included.

Benefits

Great Location in City of London

Competitive benefits package, with healthcare benefits

Opportunities for professional development

Qualifications

• Extensive experience in receptionist roles in corporate/financial sectors.
• Strong verbal and written communication skills.
• Exceptional multitasking and organisational abilities.

Responsibilities

• Greet clients ensuring a 5* experience and managing a reception team.
• Oversee the smooth running of reception and meeting areas.
• Manage appointments and coordinate various departments.

Skills

Outstanding Communication Skills

Organisational Skills

Positive Attitude

Tech Savvy

Education

Proven extensive experience as a receptionist in a corporate or financial setting

Tools

MS Office software

Job description

Client Experience & Reception Manager

£40,000 - £45,000 *DOE

City of London - Fully Office Based

Shifts between 8am - 5.30pm

Financial Services

- Advertised by Office Angels City Branch

Our client is a forward-thinking and dynamic and financial institution specialising in innovative insurance solutions, dedicated to providing their clients with exceptional service and support, with a strong collaborative and entrepreneurial culture! We are looking for a passionate Lead Receptionist, whose client centric, people focused, collaborative and positive team player. This role will be based in one of the City of London iconic buildings, with fantastic City skyline views. As the Reception Manager, you will be the first point of contact, as well as managing a small reception team, setting the tone for a 5* experience with the business.

Why join?

• Dynamic Environment: Be part of a lively team that values collaboration and creativity.


• Career Growth: Opportunities for professional development and career advancement await you!


• Great Location: Enjoy a convenient location in the heart of the City of London, in one of London's iconic buildings with City Skyline views!


• Inclusive Culture: Join a company that celebrates diversity, collaboration and employee development.


• Benefits: Competitive benefits package, with healthcare benefits, gym membership, generous holiday and parental benefits, company socials and events!!

Duties:

• Greet clients and visitors with a warm, approachable, genuine, and friendly demeanour, ensuring they receive a 5* experience, and feel valued and well taken care of at all times.


• Develop and maintain working relationships across all departments, the senior team as well as external stakeholders and contractors.


• Oversee the reception and executives meeting areas, ensuring the smooth running of daily operations.


• Manage appointments and meetings, coordinating with various departments.


• Manage and coordinate a number of meeting rooms and event spaces, quickly and efficiently.


• Handle incoming calls, emails, and inquiries, directing them to the appropriate team members with efficiency and professionalism.


• Manage any escalations from the senior management team and building management.


• Lead and mentor the reception team, building and developing a collaborative environment and promoting best practises.

What We're Looking For:

• Previous Experience: Proven extensive experience as a receptionist within a corporate or financial setting,in a leadership/management role.


• Outstanding Communication Skills: Strong verbal and written communication abilities, making you the perfect ambassador for the company.


• Organisational Skills: Exceptional multitasking and organisational skills, with an eye for detail that ensures nothing falls through the cracks.


• Positive Attitude: A naturally positive and personable individual, with the ability to handle challenges with professionalism and respect.


• Tech Savvy: Proficiency in MS Office software and systems technology, enabling you to manage various tasks seamlessly.

Office Angels is an employment agency and business. We are an equal-opportunities employer who puts expertise, energy and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.

Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.