Duty Manager

Sloane Square Hotel; Greater London; On-site; GBP 29,000 - 35,000; Full time

Benefits offered by this job

Annual loyalty bonus

Performance-related incentives

Health cash plan

Employee Assistance Programme

28 days holiday

Job summary

Sloane Square Hotel in London is seeking a proactive Duty Manager to oversee day-to-day operations, maintain service standards, and ensure guest arrivals and departures run smoothly.

You will lead and support hotel teams on shift, liaise with all departments, handle guest feedback, and keep the property safe, clean, and well presented at all times. The role is on-site and full-time, with an attractive salary package and benefits.

Qualifications

• Previous experience as a Duty Manager, Supervisor or in a similar hotel operations or front office role, ideally in a boutique or luxury environment.
• Strong guest service skills, with the ability to handle complaints and complex requests calmly and professionally.
• Proven leadership and people management skills, including team coordination and shift supervision.
• Clear, confident verbal and written communication with guests, colleagues and external partners.

Responsibilities

• Oversee the day-to-day running of the hotel and maintain service standards.
• Manage arrivals and departures and guest feedback, ensuring smooth operations.
• Lead and support the team on shift and communicate with other departments.
• Act as the main point of contact for guests and coordinate responses to requests and issues.
• Keep the property safe and well presented at all times.

Skills

Guest service

Leadership

Team coordination

Communication

Job description

Sloane Square Hotel is a boutique property located directly on Sloane Square, offering an ideal base for guests visiting Chelsea and Knightsbridge. Our team is known for personal, attentive service and a warm, welcoming atmosphere. Just metres away are the luxury boutiques of King’s Road and Sloane Street, cultural venues including Cadogan Hall, the Royal Court Theatre and the Saatchi Gallery, and easy Underground access to London’s major attractions.

The role

As Duty Manager, you’ll oversee the smooth day-to-day running of the hotel. This includes service standards, arrivals and departures, guest feedback, and keeping the property safe and well presented throughout. You’ll lead and support the team on shift, communicate effectively with other departments, and act as the main point of contact for guests.

What we’re looking for

• Previous experience as a Duty Manager, Supervisor or in a similar hotel operations or front office role, ideally in a boutique or luxury environment


• Strong guest service skills, with the ability to handle complaints and complex requests calmly and professionally


• Proven leadership and people management skills, including team coordination and shift supervision


• Clear, confident verbal and written communication with guests, colleagues and external partners

Requirements

• The right to work in the UK


• Ability to work on site in London full time, with flexibility for early, late, weekend and bank holiday shifts

What you’ll get

• Full-time role, 40 hours per week


• Salary from £32,000


• Annual loyalty bonus


• Performance-related incentives


• Health cash plan (dental, optical and more)


• Employee Assistance Programme


• 28 days’ holiday, increasing with service