Reception Manager

Ivy Restaurants Ltd; Cardiff; On-site; GBP 25,000 - 32,000; Full time

Benefits offered by this job

Competitive pay based on salary & Trón

50% staff discount for self and up to

Gift vouchers on career anniversaries

Career development and training

Extra holiday allowance up to 5 days

Discounts on retailers and more

Job summary

The Ivy Collection is seeking a Reception Manager to join its Cardiff restaurant team. You will lead the front-of-house reception, greet guests with warmth, and ensure bookings are managed smoothly to maximise seating across sections.

The role requires a minimum of 2 years in a similar position, exceptional English, and a flair for delivering memorable guest experiences in a fast-paced environment. Competitive pay and career development opportunities are offered.

Qualifications

• 2+ years experience in Reception/Guest services management.
• Excellent English language skills.
• Charismatic, professional, and guest-focused with strong communication.

Responsibilities

• Ensure guests receive a warm, professional first impression and are seated promptly.
• Efficiently manage bookings and allocate tables across sections.
• Lead and train the reception team to deliver consistent service.
• Provide up-to-date information on the restaurant, menus, and specials.
• Process payments accurately and securely.

Job description

Welcome to The Ivy Collection, we embody timeless elegance and vibrant hospitality in every guest experience. Our iconic restaurants, situated across the UK and beyond, are celebrated for exceptional food, outstanding service, and the creation of unforgettable moments.

We’re searching for a passionate Reception Manager.

This is a great opportunity to join a dynamic and supportive team in one of the UK’s most-loved restaurant brands.

Benefits & rewards:

• Competitive Industry pay (based on salary & Tronc)
• Additionally, all managers receive an element of variable tronc
• 50% staff discount for you and up to 3 friends when you dine in our restaurants.
• Celebrate career anniversaries, with a gift voucher to dine in our restaurants.
• Career Development and Training, including Apprenticeships.
• Extra holiday allowance for length of service, up to 5 extra days after 5 years.
• Access to discounts on 100s of retailers, health, entertainment, travel & more.

Key elements of your role as Reception Manager:

• Ensure all our guests receive a positive, warm and professional first impression of the restaurant and be seated at their table
• Efficiently manage the bookings, to allocate tables equally over all sections of the
• Restaurant and to stagger times of bookings.
• To manage, train and lead the reception team
• Provide up to date and accurate information on the Restaurant with a good knowledge of all food and drink offered, as well as specials.
• Ensure when necessary, all payment methods are dealt with in the correct manner

About you:

• You have 2 years + experience in this position
• Solution-driven individual able to work under the pressure of peak service
• You love to wow guests with exceptional service
• You have excellent English language skills
• You are friendly and professional with plenty of charisma and flair

About us:

Our shared CARING values help create an environment where we are happy, and engaged and we care for ourselves, our colleagues, our guests, and we celebrate our individualities and differences.