Reception Manager

San Carlo Restaurant Group; Alderley Edge; On-site; GBP 26,000 - 34,000; Full time

Benefits offered by this job

Free meals on duty

50% staff discount

Refer a friend

Elevate Training Academy

Volunteering days

Squadra app

Legal and financial advice

Colleague of the month

San Carlo Awards

Global opportunities

Best in class pension

Job summary

San Carlo Alderley Edge is hiring a Reception Manager to lead front‑of‑house operations, oversee shifts and maintain exceptional guest service at our Alderley Edge site.

Competitive industry pay based on salary & Tronc. This role offers growth within a renowned Italian brand with extensive UK presence and international opportunities.

Qualifications

• Two years’ experience in a similar role.
• Team management experience.
• Excellent communication skills.
• Meticulous attention to detail, highly organised and capable of handling multiple tasks.
• A proactive self-starter who can work independently with good judgement and minimal direction.

Responsibilities

• Undertake all waiter/waitress responsibilities where relevant/needed.
• Monitor and drive Spend Per Head in your department.
• Effectively organise and run shifts as a duty manager.
• Ensure that all Restaurant consumables are kept to par and are within budget spend.
• Take responsibility for all Restaurant stock control including wastage, ordering, invoicing, stock levels and maintenance in your department.
• Ensure a two-week rota is available for the Restaurant team at all times, working a month in advance for forecast rota.
• Regularly hold reviews with each restaurant team member to encourage career development/progression.
• Liaise with General Manager for any guidance and to communicate any training.
• Ensure that team staff levels are assessed weekly and actively recruit if needed.
• Take a lead on all Restaurant recruitment and ensure an excellent candidate experience throughout the process.
• Onboarding of new staff, including full restaurant training and all CPL compliance is completed.
• Ensure your department has an up to date Talent Pipeline with training needs and succession plans.
• Ensure health checks are conducted once a month with an action plan produced and delegated amongst the team to ensure completion.
• Ensure all Health & Safety policies are met, including all legislative and licensing requirements.

Skills

Team management

Communication skills

Attention to detail

Organization

Proactivity

Job description

San Carlo Alderley Edge are hiring a Reception Manager!

Competitive Industry pay (based on salary & Tronc)

Our Story

The Distefano family, spanning two generations, started San Carlo over 30 years ago and seen it grow to twenty-five authentic Italian restaurants across the UK – from Covent Garden, Piccadilly and Knightsbridge in London to Bristol, Leicester, Liverpool, Leeds, Cheshire and Manchester and with a growing number overseas – Including Kuwait, Bangkok, Dubai, and Miami, with additional restaurant openings planned as San Carlo continues to expand globally.

Colleague Benefits

• Free Meals on Duty - Delicious, healthy meals, all free
• 50% Staff Discount - For you and your friends and family, in any of our restaurants around the UK
• Refer a Friend - Bring your friends and earn up to £1,000 per person
• Elevate Training Academy - Commitment to training and continuing professional development with our San Carlo training app
• Volunteering Days - Give back with dedicated volunteering days, making a positive impact in your community
• Squadra App - Offering you discounts and rewards with thousands of companies worldwide
• Legal and Financial Advice - Free legal and financial advice for you and your family
• Colleague of the Month - Monthly recognition awards where all San Carlo colleagues are celebrated
• San Carlo Awards - Our annual San Carlo Awards, dedicated to celebrating the incredible talent and hard work of our colleagues
• Global Opportunities - The chance to work at one of our many international restaurants, from Dubai to Miami
• Best in Class Pension - San Carlo are partnered with an industry-leading pension provider, ensuring your hard work today supports your tomorrow

Key Responsibilities

• Undertake all waiter/waitress responsibilities where relevant/needed
• Monitor and drive Spend Per Head in your department
• Effectively organise and run shifts as a duty manager
• Ensure that all Restaurant consumables are kept to par and are within budget spend
• Take responsibility for all Restaurant stock control including, wastage, ordering, invoicing, stock levels and maintenance in your department
• Ensure a two-week rota is available for the Restaurant team at all times, working a month in advance for forecast rota
• Regularly hold reviews with each restaurant team member to encourage career development/progression
• Liaise with General Manager for any guidance and to communicate any training
• Ensure that team staff levels are assessed weekly and actively recruit if needed
• Take a lead on all Restaurant recruitment and ensure an excellent candidate experience throughout the process.
• Onboarding of new staff, including full restaurant training and all CPL compliance is completed
• Ensure your department has an up to date Talent Pipeline with training needs and succession plans
• Ensure health checks are conducted once a month with an action plan produced and delegated amongst the team to ensure completion.
• Ensure all Health & Safety policies are met, including all legislative and licencing requirements

Required Qualifications & Experience

• 2 year’s experience in a similar role
• Team management experience
• Excellent communication skills
• Meticulous attention to detail, highly organised and capable of handling multiple tasks
• A proactive self-starter who can work independently with good judgement and minimal direction