Reception Lead - Elevate Guest Experience & Team Leadership

The Mad Hatter Hotel, Southwark; Greater London; On-site; GBP 32,000 - 42,000; Full time

Benefits offered by this job

Food & drink discount

Tips paid weekly

Discounted hotel stays

Benefits platform access

Healthcare plan

Induction and training

Wagestream access

Flexible earnings option

Job summary

The Mad Hatter Hotel in London is seeking an exceptional Reception Manager to own the heartbeat of our guest experience. This role goes beyond front desk duties, leading a key department, shaping the guest journey and driving standards every day.

You will manage check-ins, reservations and guest interactions, train the team and ensure smooth IT-enabled operations, creating a welcoming atmosphere for all visitors. We offer career growth, a supportive environment and competitive benefits.

Qualifications

• Maintain high energy levels and ensure smooth service delivery to keep guests satisfied.
• Lead and support the reception team
• Handle check-ins, reservations and guest interactions alongside the team.
• Take pride in training and mentoring new staff members.
• Utilise IT systems effectively to manage reservations and guest information.
• Work collaboratively with the team to create a welcoming atmosphere for guests.

Job description

The Mad Hatter Hotel in London is seeking an exceptional Reception Manager to own the heartbeat of our guest experience. This role goes beyond front desk duties, leading a key department, shaping the guest journey and driving standards every day.

You will manage check-ins, reservations and guest interactions, train the team and ensure smooth IT-enabled operations, creating a welcoming atmosphere for all visitors. We offer career growth, a supportive environment and competitive benefits.