Guest Experience Leader — Reception Manager

Fuller's; Greater London; On-site; GBP 24,000 - 32,000; Full time

Benefits offered by this job

25% food & drink discount

Wagestream access

Healthcare cash plan

Full induction and training

Discounted hotel stays

My Fuller's benefits platform

Flexible earning options

Job summary

Fuller's is seeking a Reception Manager for The Mad Hatter Hotel, located in the heart of London. The role goes beyond front desk duties, giving you ownership of a key department and a chance to shape the guest journey every day.

You will lead the reception team, manage check-ins and reservations, and drive service standards across the hotel. A passion for hospitality, initiative, and a desire to continuously improve guest experiences are essential.

Qualifications

• Experience in hospitality reception management.
• Proven ability to lead a reception team and train staff.
• Strong guest interaction and problem-solving skills.

Responsibilities

• Oversee check-ins and reservations to ensure smooth guest experience.
• Lead and mentor the reception team to deliver high energy service.
• Collaborate with colleagues to create a welcoming atmosphere for guests.
• Utilize IT systems to manage reservations and guest information.
• Ensure consistent service standards and guest satisfaction.
• Coordinate with other hotel departments to enhance guest journeys.

Skills

Customer service

Team leadership

Reservations management

Guest relations

Communication

Tools

PMS software

Booking systems

Job description

Fuller's is seeking a Reception Manager for The Mad Hatter Hotel, located in the heart of London. The role goes beyond front desk duties, giving you ownership of a key department and a chance to shape the guest journey every day.

You will lead the reception team, manage check-ins and reservations, and drive service standards across the hotel. A passion for hospitality, initiative, and a desire to continuously improve guest experiences are essential.