Reception Lead: Elevate Guest Experience & Team

Ivy Restaurants Ltd; Greater London; On-site; GBP 1,653,000 - 2,480,000; Full time

Benefits offered by this job

Competitive staff pay

Staff discount 50%

Career development and training

Birthday day off

Extra holiday allowance

Staff meals

Retail discounts

Job summary

Ivy Restaurants Ltd is seeking an Assistant Reception Manager in London to lead and support a busy front-of-house team. You will drive service standards and staff training while ensuring a warm, guest-focused environment in a premier restaurant setting.

Join a dynamic team with a competitive hourly pay and a tron system, plus generous staff benefits. The role emphasizes leadership, communication, and delivering exceptional guest experiences during peak service periods.

Qualifications

• Experience in hospitality front desk or reception
• Strong communication and people skills
• Excellent spoken and written English

Responsibilities

• Assist the Reception Manager in building an efficient department with staff welfare and development
• Provide ongoing service standards training and product knowledge to the team
• Supervise receptionists to maintain correct standards and service methods
• Adhere to the department budget and approve expenditures as required
• Attend trainings and meetings as required by the Reception Manager
• Lead regular departmental communications meetings
• Manage the reception desk and flow of service in the Manager's absence

Skills

People management

Customer service

English proficiency

Job description

Ivy Restaurants Ltd is seeking an Assistant Reception Manager in London to lead and support a busy front-of-house team. You will drive service standards and staff training while ensuring a warm, guest-focused environment in a premier restaurant setting.

Join a dynamic team with a competitive hourly pay and a tron system, plus generous staff benefits. The role emphasizes leadership, communication, and delivering exceptional guest experiences during peak service periods.