Reception Host - 12 Month FTC

Career Legal; Greater London; On-site; GBP 28,000 - 34,000; Full time

Job summary

Career Legal in London seeks a Reception Host for a 12 month FTC. You will be the first point of contact for clients and staff, projecting a professional image across reception desks and meeting rooms. A busy, varied role with 16-strong Front of House team and a strong focus on customer service.

The role includes greeting visitors, guiding them to meetings, handling requests, and coordinating with internal staff while upholding Health and Safety standards. 35 hours weekly, core office pattern.

Qualifications

• Experience in front and back-office processes within a professional services environment.
• Strong customer service focus with a professional demeanor.
• Excellent verbal and written communication skills.
• Ability to interact with a wide range of clients and staff.
• Self-motivated, confident and flexible under pressure.

Responsibilities

• Meet and greet clients and visitors and ensure their comfort.
• Announce arrivals to meeting hosts and guide guests to rooms.
• Support client experience and handle questions or issues.
• Book meeting rooms using EMS or similar room-booking system.
• Maintain professional communication with internal staff.
• Assist the Hospitality team with room setup and safety standards.

Skills

Front desk experience

Customer service

Excellent communication

Team collaboration

Professional appearance

Adaptability

Job description

RECEPTION HOST - 12 MONTH FTC

LONDON

£31,000

My client, a leading law firm based in the City, are seeking a Reception host to join their Front of House team.

THE ROLE

This is a busy and varied role working with in a team of 16. They will be the first point of contact for clients and staff visiting the office. It is essential that the role holder correctly projects the image and ethos of the firm at all times. This role will require a wide variety of tasks, providing a high-quality customer focused reception service, across the firm's reception desks and meeting rooms.

KEY RESPONSIBILITIES

• Meet and greet clients and visitors ensuring their comfort by taking responsibility for belongings and offering refreshments.
• Take responsibility for the client experience.
• Announce client/visitor arrival to meeting hosts.
• Show clients and visitors into appropriate meeting room.
• Deal with any requests, questions or problems that clients and members of staff may have.
• Use the EMS room booking system for booking meeting rooms.
• Establish professional and clear communication with internal staff
• Assist the Hospitality team with room setup when required.
• Take ownership of work area ensuring all Health and Safety and Security policies and standards are followed.

EXPERIENCE, KNOWLEDGE & SKILLS

• Experience in front and back-office processes is required with strong Administration Skills preferable, ideally gained within a professional services environment.
• PC literacy and proven ability to manage daily activities using various systems, including the internet and e-mail functions.
• Good communicator - Good verbal communication skills, also an active listener.
• Strong Customer Service focus.
• Excellent people skills and ability to interact with a wide range of client staff and demands.
• Demonstrated strong client relationship skills
• Self-motivated and confident.
• Flexible - able to adapt and effectively deal with rapidly changing, stressful situations.
• Takes pride in appearance.

SHIFTS

This is a 100% office-based position with the core hours being 35 per week, Monday to Friday inclusive.

Shifts are scheduled in advance, on a rotating basis across the following working patterns:

8:00am - 4:00pm

9:00am - 5:00pm

10:00am - 6:00pm

11:00am - 7:00pm

12:00pm - 8:00pm