Receptionist

Crerar Hotels Group; Oban; On-site; GBP 15,000 - 21,000; Full time

Benefits offered by this job

Wagestream

YuLife

Echo

Career Development

Employee recognition and reward scheme

Exclusive Discounts

Work in Breathtaking Locations

Job summary

Crerar Hotels is seeking a friendly Receptionist to join our customer-focused team at our venues across Scotland and the Lake District. You will be the welcoming face of the hotel, delivering high-quality service and handling guest inquiries.

You’ll greet guests, answer calls, assist with daily banking tasks, and work with our hotel booking and CRM systems, with opportunities to upsell amenities and contribute to memorable stays.

Qualifications

• Friendly, professional appearance with excellent communication.
• Experience in hospitality is advantageous.
• Ability to manage guest inquiries and daily banking tasks.

Responsibilities

• Deliver high-quality service to guests.
• Answer calls and manage guest inquiries.
• Handle daily banking tasks.
• Work with hotel booking and CRM systems.
• Upsell hotel amenities.

Skills

Customer service

Communication skills

Phone etiquette

Upselling

Tools

Booking system

CRM system

Job description

Join Crerar Hotels - Where Passion Meets Hospitality!

Are you looking for a rewarding career in hospitality? At Crerar Hotels, we believe in creating unforgettable experiences for our guests - and that starts with YOU! Whether you’re an experienced professional or just starting out, we have fantastic opportunities across our stunning hotels in Scotland and in the Lake District.

As a Receptionist at Crerar Hotels, are you friendly, efficient, and motivated? If you thrive as the welcoming face of the hotel and take pride in being the first point of contact, you'll be a perfect fit for our customer-focused reception team. We’re looking for someone who excels at creating fantastic customer experiences, with a professional appearance, excellent communication skills, and a strong phone manner. A can-do attitude and experience in the hospitality industry will give you a strong advantage. Your responsibilities will include delivering high-quality service, managing guest enquiries, answering calls, handling daily banking tasks, and working with hotel booking and CRM systems. With a quick learning ability and confidence in upselling the hotel’s amenities, you’ll play a vital role in ensuring our guests have a memorable stay.

Why Work with Us?

On top of the fantastic benefits below, we offer an hourly rate of £13p/h

At Crerar Hotels, we truly value our team, and that’s why we offer:

• Wagestream - Get instant access to your earned wages when you need them.
• YuLife - Enjoy health and well-being rewards, Employee Assistance Programme (EAP), and Virtual GP appointments.
• Echo - Our brand-new communications platform keeps you connected and engaged.
• Career Development - We invest in our people with fantastic training and progression opportunities.
• Employee recognition and reward scheme - celebrating anniversaries from 1 year onwards with incredible awards, vouchers and extra holiday days.
• Exclusive Discounts - Stay, dine, and relax at our beautiful hotels at special team rates.
• Work in Breathtaking Locations - From the Scottish Highlands to coastal escapes, our hotels are truly spectacular!

Be Part of Something Special.

Come and join a team that cares about its people and delivers amazing experiences every day. and start your journey with Crerar Hotels!