Reception & Customer Support Advisor

Bield Housing and Care; Glasgow; On-site; GBP 24,000 - 32,000; Full time

Benefits offered by this job

Competitive salary

Flexibility

34 days holidays

Buy/sell Holidays

Training and qualifications support

Occupational Sick Pay

Long Service Awards

Family Friendly Policies

Cycle to Work Scheme

Career breaks

Employee Assistance Programme

Disability Confident

Job summary

Bield Housing & Care in Glasgow is seeking a friendly, professional first point of contact to join our Customer Contact Services team. This office-based role involves welcoming visitors, handling calls and emails, and ensuring enquiries reach the right place quickly and smoothly.

You will greet visitors, manage room bookings, handle mail, arrange repairs, and support housing enquiries and general administration, contributing to a welcoming, supportive community for older people in Scotland.

Qualifications

• Excellent verbal and written communication and interpersonal skills.
• Strong telephone manner and ability to record information accurately.
• Familiar with MS Office applications and digital platforms.
• Ability to work as part of a team and maintain up-to-date knowledge of relevant policies.

Responsibilities

• Greet visitors at reception and provide a welcoming, professional service.
• Handle calls and emails and ensure enquiries reach the right place quickly.
• Manage meeting room bookings and administrative tasks (mail, access control).
• Assist with housing enquiries, repairs requests and general administration for the Customer Contact Centre.

Skills

Excellent verbal and written comms

Interpersonal skills

Telephone manner

Organisational skills

MS Office

GDPR compliance

Equality and diversity awareness

Team player

Job description

Bield Housing & Care in Glasgow is seeking a friendly, professional first point of contact to join our Customer Contact Services team. This office-based role involves welcoming visitors, handling calls and emails, and ensuring enquiries reach the right place quickly and smoothly.

You will greet visitors, manage room bookings, handle mail, arrange repairs, and support housing enquiries and general administration, contributing to a welcoming, supportive community for older people in Scotland.