Reception Coordinator

Kirkwood Hospice Enterprises Ltd.; Huddersfield; On-site; GBP 21,000 - 29,000; Part time

Job summary

Kirkwood Hospice Enterprises Ltd. is seeking a Reception Coordinator to work 25 hours per week. The role involves greeting patients, families and visitors with compassion while handling enquiries and maintaining confidentiality.

The successful candidate will support staff and volunteers to ensure the reception runs smoothly and will act as the first point of contact with discretion and diplomacy. You will need strong communication skills and a calm, organized approach, with a friendly telephone

Qualifications

• Strong communication and listening skills.
• Experience in a busy reception environment.
• Ability to maintain confidentiality.
• Approachable and friendly with a calm, organized approach.

Responsibilities

• Ensure the reception runs smoothly with staff and volunteers.
• Welcome all patients, families and visitors in a friendly and compassionate way.
• Act as the first point of contact, using discretion and excellent people skills.
• Adhere to Kirkwood policies and current legislation; report to Facilities Support Officer.

Skills

Communication skills

Listening skills

Confidentiality

Reception experience

Job description

The role involves working with staff and volunteers to ensure the reception runs smoothly and welcomes all patients, families, and visitors in a friendly and compassionate way. The role holder must have strong communication and listening skills and always maintain confidentiality.

Our Reception Coordinators provide the first point of contact at the hospice, which calls for discretion, diplomacy, excellent people skills and the ability to always demonstrate exceptional standards of communication.

The successful candidate will be approachable and friendly, able to work with a calm, organised approach and have an excellent telephone manner. Ideally you will already have experience of working in a busy reception environment.

Please refer to the attached JobDescription and Person Specification for the full details of this role.

The successful candidate will be a key figure in ensuring that all current legislation and The Kirkwood’s policies are adhered to at all times.

The Kirkwood provide specialist care, free of charge, to adults in Kirklees with advanced, progressive illnesses at any time from diagnosis to the end of life, respecting their individual needs and wishes. Care and support are also provided for their family members, friends, and carers, both during the illness and after death. Through education, training, and partnership with others, we improve care for everyone affected by a life limiting illness.

Ref: 251

HOURS: 25 hours per week REPORTS TO: Facilities Support Officer POSITIONS: 1

This role involves working with staff and volunteers to ensure the reception runs smoothly.

This involves welcoming all patients, families and visitors in a friendly and compassionate way.

The role holder must have strong communication and listening skills and always maintain confidentiality.

Please refer to the attached JobDescription and Person Specification for the full details of this role.

The successful candidate will be a key figure in ensuring that all current legislation and The Kirkwood’s policies are adhered to at all times.

£16,833.33 per annum, pro-rata to the full- time salary of £25,250 per annum