Reception & Café Assistant — Welcoming Front-of-House

Freedom Leisure; Waldron; On-site; GBP 20,000 - 24,000; Full time

Benefits offered by this job

Company pension

Cycle-to-work scheme

Discounted staff membership (including

Job summary

Freedom Leisure is seeking an enthusiastic Reception & Café Assistant to join our front-of-house team. You’ll provide a warm welcome, handle bookings, serve drinks, and help maintain a clean, inviting café and reception area.

This 33.5-hour per week role offers training, a supportive team, and benefits including pension, staff discounts, cycle-to-work, and an employee assistance programme. We welcome applicants with customer service experience in leisure or retail.

Qualifications

• Comfortable using till systems and handling cash/card payments.
• Barista experience is desirable but training can be provided.
• Able to multitask and remain calm in a busy environment.
• A proactive, flexible and reliable team player.
• Previous experience in a customer-facing role in leisure, fitness or community service settings.
• Hospitality or Retail experience delivering customer excellence.

Responsibilities

• Welcome all visitors with a smile in a friendly and professional manner.
• Handle enquiries, bookings and memberships face-to-face, online and by phone.
• Accurately operate booking, till and membership systems.
• Provide up-to-date information on centre facilities, classes and promotions.
• Maintain a tidy, inviting reception area and ensure high standards of presentation.
• Prepare and serve hot and cold drinks, including barista-style coffee.
• Offer a range of light snacks and pre-packaged food items.
• Always ensure compliance with food hygiene and health & safety standards.
• Keep café spaces clean, well-organised and customer friendly.

Job description

Freedom Leisure is seeking an enthusiastic Reception & Café Assistant to join our front-of-house team. You’ll provide a warm welcome, handle bookings, serve drinks, and help maintain a clean, inviting café and reception area.

This 33.5-hour per week role offers training, a supportive team, and benefits including pension, staff discounts, cycle-to-work, and an employee assistance programme. We welcome applicants with customer service experience in leisure or retail.